Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Mendoza

San Antonio

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Insurance Producer

USAA
09.2024 - Current
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Adhered to all regulations for insurance sales.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
  • Provided detailed information about company insurance products.
  • Worked in high-volume, competitive sales environment.
  • Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
  • Provided information on features, policies and relative advantages to promote insurance packages.
  • Set up policies and completed all documentation.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Collected premiums on or before effective date of coverage.
  • Educated clients on insurance policies and procedures.
  • Conducted annual reviews of existing policies to update information.

E-Store Representative

HEB Grocery Store
05.2021 - 09.2024
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Participated in regular team meetings, contributing ideas to enhance store operations and overall customer experience.
  • Actively sought feedback from peers and supervisors to continuously improve performance and drive personal development.
  • Utilized product knowledge to assist customers in making informed purchasing decisions based on their needs and preferences.
  • Collaborated with fellow team members to create an enjoyable shopping experience for all customers entering the store environment.
  • Resolved customer complaints professionally, finding solutions that maintained both customer satisfaction and company reputation.
  • Assisted in training new hires, helping them become proficient in store policies, procedures, and product knowledge.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Teacher

Just Kids Christian Academy
05.2017 - 12.2017
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Designed curriculum materials for special education students, facilitating inclusive learning.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Fostered student curiosity and interest through creative hands-on activities.

Sales Associate

Target
09.2015 - 04.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Maker

Bill Millers
04.2014 - 11.2014
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School -

Fox Technical High School
San Antonio, TX
06-2015

Skills

  • Team Building
  • Organizing Skills
  • Communication
  • Customer Service
  • Telephone reception
  • Presentation Skills
  • Sales proficiency
  • Policy analysis
  • Relationship building
  • Insurance products
  • Quotes and sales
  • Licensed insurance agent
  • Upselling
  • Client retention
  • Objection handling
  • Account servicing
  • Time management
  • Attention to detail
  • Student engagement
  • Growth mindset
  • Classroom instruction
  • Child development

Timeline

Insurance Producer

USAA
09.2024 - Current

E-Store Representative

HEB Grocery Store
05.2021 - 09.2024

Teacher

Just Kids Christian Academy
05.2017 - 12.2017

Sales Associate

Target
09.2015 - 04.2017

Maker

Bill Millers
04.2014 - 11.2014

High School -

Fox Technical High School

Similar Profiles

CREATE PROFILE