Jamyra Owens
Overview
10
10
years of professional experience
Work History
Direct Support Professional
RHA Health Services LLC
02.2025 - Current
- Provided compassionate care and support to individuals with disabilities, enhancing quality of life.
- Developed and implemented personalized care plans in collaboration with clients and families.
- Assisted clients with daily living activities, promoting independence and skill development.
- Monitored client progress and reported changes to healthcare teams for timely interventions.
Online Grocery Associate
Walmart
07.2023 - 11.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
Customer Service Representative
Children's Place
02.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Care Giver
The Fountain
08.2022 - 11.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Apparel Sales Associate
Walmart
02.2021 - 08.2022
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Conducted regular inventory audits to maintain accurate records of products available in the store.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Handled returns and exchanges gracefully, maintaining positive rapport with customers despite any inconvenience experienced.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Selected, recommended and located merchandise based on customer needs and desires.
- Used POS system to process sales, returns and exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
Employee
Bargain Hunt
12.2018 - 08.2019
- I walked the aisles, i was a cashier ,I clean the bathroom ,I did the register, I helped customers find what they need, I stock the shelves, I work in the back with unpacking stuff and then labeling them to be put out on the floor, i greet customers when they come in, and I also clean up my area Before it's close time to go
Suhners
Production Department
08.2018 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Employee
Neaton Rome
08.2016 - 08.2018
- At Neatons my skills were running machines I started that my 3rd week there, I put felt on cover cowls, I ran 3 of my main assembly lines including some more at times when they needed me to fill in for people, I wrapped parts and packed them in boxes for export and also labeled them, I had made sure that my line made the truck on time and finished on time, I made sure my area cleaned at all times, I was responsible for writing down and keeping up with how many parts my line did an hour, I was responsible for summing up the paperwork at the end of the day,I did a lot of rework and was responsible for writing down codes for bad parts , I inspected the parts, and sometimes I would have to go get stock and restock all the stations on my line
Employee
Party City Corporation
10.2015 - 10.2015
- When I was working there I monitored the aisles, I helped customers find what they needed, Cleaned the store, made sure the floor was clean, monitored the dressing room, Stocked the shelves, welcomed the people when they came in the store
- This was a seasonal job and a wonderful experience for me
Education
High School Diploma - Cp
Rome High School
Rome, GA04.2016
Skills
Customer engagement
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Direct Support Professional
RHA Health Services LLC
02.2025 - Current
Online Grocery Associate
Walmart
07.2023 - 11.2024
Care Giver
The Fountain
08.2022 - 11.2022
Customer Service Representative
Children's Place
02.2021 - 12.2022
Apparel Sales Associate
Walmart
02.2021 - 08.2022
Employee
Bargain Hunt
12.2018 - 08.2019
Suhners
Production Department
08.2018 - 01.2019
Employee
Neaton Rome
08.2016 - 08.2018
Employee
Party City Corporation
10.2015 - 10.2015
High School Diploma - Cp
Rome High School