Jan Adrian M. Fernandez
Burgos Rodriguez,Rizal
Summary
Dynamic hospitality professional with extensive experience at Carnival Cruise Line, excelling in menu expertise and customer relationship management. Proven track record of enhancing guest satisfaction through effective feedback management and adaptability. Recognized for elevating service standards and fostering a welcoming atmosphere, ensuring memorable dining experiences.
Overview
9
9
years of professional experience
Work History
Assistant Team Server
Carnival Cruise Line
Miami, Florida
07.2019 - Current
- Assisted guests with menu selections and dietary preferences for personalized service.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
Captain waiter
Made Nice Supper Club
Makati City
01.2017 - 07.2019
- Supervised dining room staff to ensure high service standards and guest satisfaction.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Certificate - Food and Beverages Services NCII
ICCT Colleges
Marikina City09.2009
Bachelor of Science - Nursing (Undergarduate 2nd year College)
Mary the Queen College of Science and Technology
Quezon City03.2007
Skills
- Menu expertise
- Beverage pairing
- Table management
- Customer relationship management
- Adaptability
- Feedback management
Weight Lbs
182
References
- Ms. Marilene Garcia, 0917 510-7652, Restaurant Manager, The Wholesome Table, H.V Dela Costa cor. Leviste St., Salcedo Village Bell Air, Makati City
- Mr. Francisco Naguiat, 0917 856-0227, Senior Food and Beverage Consultant, MIL Consulting Group, Ayala, Makati City
- Mr. Toby Panlilio, 0917 881-0489, Part-Owner, Made Nice Supper Club, 109 PPI Bldg. Esteban St., Legazpi Village, Makati City
Languages
- Filipino
- English
Height Cm
163
Personal Information
- Age: 29
- Date of Birth: 09/09/89
- Gender: Male
- Marital Status: Married
- Religion: Roman Catholic
- Place of Birth: Manila
Timeline
Assistant Team Server
Carnival Cruise Line
07.2019 - Current
Captain waiter
Made Nice Supper Club
01.2017 - 07.2019
Certificate - Food and Beverages Services NCII
ICCT Colleges
Bachelor of Science - Nursing (Undergarduate 2nd year College)
Mary the Queen College of Science and Technology