Jan Bullock
Mendenhall,MS
Summary
Accomplished retail professional with a proven track record at Walmart, enhancing customer satisfaction through expert handling of transactions and inquiries. Excelled in cash handling and customer assistance, boosting repeat business by fostering positive relationships. Demonstrated leadership in team productivity and operational efficiency, ensuring high levels of accuracy and service excellence. Committed and hardworking LEAD CSR with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
12
12
years of professional experience
Work History
Cashier/Stocking Crew Member
Walmart
01.2019 - Current
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Lead CSR
Fikes
04.2023 - 06.2024
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
LEAD CRS
Dollar General
10.2016 - 03.2024
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Clerk
Video News
09.2012 - 08.2014
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
- Created and maintained detailed records of all office activities.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
GED -
West Union
Pinola, MSSkills
- Returns processing
- Drawer balancing
- Customer Assistance
- Payment Collection
- Payment Processing
- Cash Register Operation
- Product Recommendations
- ID Verification
- Cash Handling
- Product restocking
Timeline
Lead CSR
Fikes
04.2023 - 06.2024
Cashier/Stocking Crew Member
Walmart
01.2019 - Current
LEAD CRS
Dollar General
10.2016 - 03.2024
Clerk
Video News
09.2012 - 08.2014
GED -
West Union
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