Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Shayla Payne

Charlotte,NC

Overview

2
2
years of professional experience

Work History

Cashier/Stocking Crew Member

Dollar Tree Stores
Charlotte, NC
02.2023 - 04.2023
  • Communicated with coworkers and supervisors regarding tasks and processes.
  • Responded promptly to customer inquiries regarding product availability or pricing information.
  • Organized backroom storage area according to company standards.
  • Assisted other departments with stocking duties when necessary.
  • Removed empty boxes from sales floor after restocking was complete.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Package Handler

Amazon
Charlotte, NC
08.2022 - 01.2023
  • Assisted in loading delivery trucks with prepared packages.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Organized packages according to type, size, destination, and other specifications.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Stacked boxes onto pallets in an efficient manner.
  • Labeled parcels accurately according to company guidelines.
  • Loaded completed orders on pallets according to delivery numbers.
  • Examined and inspected containers, materials, and products to meet packing specifications.
  • Used scanners to track parcel information, condition or receipt.

Food Service Worker/Cashier

Atrium Health/Compass Group
Charlotte, NC
03.2022 - 04.2022
  • Served meals to customers in a friendly and courteous manner.
  • Operated cash register to process cash, check, and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Performed variety of duties related to food service.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Ensured that all foods were prepared according to health department regulations.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Maintained safe food handling practices to prevent germ spread.
  • Packaged and bagged cooked food and prepared items.
  • Collaborated with team to deliver timely service of items.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Greeted customers upon arrival in the dining area.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Received food orders from individuals and explained offerings.
  • Prepared beverages such as coffee, tea, soda.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assembled and served meals according to specific guest requirements.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Performed other duties as assigned by management.
  • Adhered to social distancing protocols and wore mask or face shield.

Cashier/Party Host

Urban Air Trampoline and Adventure Park
Charlotte, NC
03.2021 - 02.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer inquiries regarding store policies and procedures.
  • Directed trash removal and sanitation procedures to keep party room and play area organized and sanitized.
  • Ensured compliance with all safety regulations within the store environment.
  • Reconciled transactions at end of shift to verify accuracy of transactions.
  • Greeted customers promptly and responded to questions.
  • Organized seating arrangements, decorations, and food supplies.
  • Greeted guests and provided them with party information.
  • Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
  • Set up tables, chairs and party decorations for events according to customer specifications.
  • Provided support to guests during the event and addressed any concerns.
  • Responsible for ensuring all safety regulations were adhered to while hosting parties.
  • Handled payments made by customers for services rendered during parties.
  • Ensured that all areas of the venue were kept clean throughout the duration of the party.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Maintained records of attendance, guest list, and other relevant details about each event hosted.
  • Resolved conflicts between guests or between staff members during events if necessary.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.

Education

High School Diploma -

Independence High School
Charlotte, NC
02-2022

Skills

  • Materials Handling
  • Customer Service
  • Customer Assistance
  • Customer Service Excellence
  • Credit and Cash Transactions
  • Order Verification
  • Product Knowledge
  • Ordering and Stocking
  • Merchandise Restocking
  • Inventory Management
  • Order Taking
  • Customer Relations
  • Inventory Control
  • Order Packaging
  • Issue Resolution
  • Records Maintenance
  • Sales Expertise

Languages

English
Professional

Accomplishments

I pride myself in the fact that I graduated high school 6 months early with honors. While in school my focus of studies was business where I excelled in marketing and design. I also successfully completed classes in introductory business management and finance.

Affiliations

I pride myself on critical thinking and problem solving. I have the ability to multitask and work effectively and efficiently whether alone or in groups. I communicate well with others and am definitely a team player. I take satisfaction in learning foundational skills as I believe that my strengths reveal themselves best through hands on training. I constantly search for and welcome opportunities that challenge me. Although I am young I believe my potential to be endless in a nurturing environment. I am always excited to be involved in anything that's going to strengthen my character and broaden my prospects both personally and professionally.

References

References available upon request.

Timeline

Cashier/Stocking Crew Member

Dollar Tree Stores
02.2023 - 04.2023

Package Handler

Amazon
08.2022 - 01.2023

Food Service Worker/Cashier

Atrium Health/Compass Group
03.2022 - 04.2022

Cashier/Party Host

Urban Air Trampoline and Adventure Park
03.2021 - 02.2022

High School Diploma -

Independence High School

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Shayla Payne