Jan Caez
Fort Worth,TX
Summary
Committed and hardworking bilingual sales associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Meanwhile also being friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
2
2
years of professional experience
Work History
Bilingual Cashier
Academy Sports And Outdoors
09.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate transaction processing in both English and Spanish.
- Assisted customers with inquiries and product information, ensuring a positive shopping experience.
- Resolved customer complaints and concerns in a timely manner, maintaining a professional demeanor throughout the interaction.
- Accurately handled cash, checks, credit cards, and gift cards for diverse transactions.
- Maintained a clean and organized workspace to promote efficiency and prevent errors during busy periods.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Sales Associate
Walmart
10.2022 - 08.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prioritized helping customers over completing other routine tasks in store.
Zoo Crew Member
Fort Worth Zoo
02.2022 - 08.2022
- Enhanced visitor experience by providing informative and engaging animal presentations.
- Maintained clean and safe habitats for zoo animals, ensuring their well-being and comfort.
- Assisted in the care of various species by preparing specialized diets and administering medication as needed.
- Provided excellent customer service to zoo visitors, addressing questions and concerns in a professional manner.
- Collaborated with fellow Zoo Crew members to organize special events and educational programs for guests.
- Educated visitors and staff on proper animal care and handling.
Education
High School Diploma -
Brewer High School
Fort Worth, TX12.2023
Skills
- Cash Handling Expertise
- POS System Proficiency
- Strong Work Ethic
- Professional Appearance
- Team Collaboration
- Multitasking Abilities
- Attention to Detail
- Money Handling
Accomplishments
- A+ honor roll junior year
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Cashier
Academy Sports And Outdoors
09.2023 - 01.2024
Sales Associate
Walmart
10.2022 - 08.2023
Zoo Crew Member
Fort Worth Zoo
02.2022 - 08.2022
High School Diploma -
Brewer High School