Aileen Sexton
El Paso,TX
Summary
Dynamic professional with extensive experience in managing complex transactions and delivering exceptional customer service. Proven ability to leverage strong problem-solving skills for swift and effective resolution of customer issues. Demonstrated success in maintaining precise financial records while actively contributing to team performance and collaboration. Committed to fostering positive client relationships and driving operational excellence in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Bilingual Mobile Expert
Metro by T-Mobile/Nextar
El Paso, TX
09.2025 - 11.2025
- Assisted customers with product selection and troubleshooting mobile devices.
- Educated customers on features and benefits of mobile plans and devices.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained store inventory through regular stock checks and replenishment.
Senior Bank Teller
First National Bank Of Texas
Dallas, TX
07.2025 - 08.2025
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
- Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
- Generated monthly reports on customer activity and customer feedback.
Trusted Referee
Teleperformance USA
El Paso, TX
01.2025 - 04.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Certification - Clinical Medical Assistant
MedCertify
Louisville, KY01.2025
High School Diploma -
H. Grady Spruce
Dallas, TX08.2020
Skills
- Bilingual skills
- Customer Service
- Safe Food Handling
- Cash handling expertise
- Time management skills
- Goal-oriented mindset
- Adherence to Guidelines
- Hygiene and Cleanliness
- Reliability and punctuality
- Work Ethic and Integrity
- Patience and Empathy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Mobile Expert
Metro by T-Mobile/Nextar
09.2025 - 11.2025
Senior Bank Teller
First National Bank Of Texas
07.2025 - 08.2025
Trusted Referee
Teleperformance USA
01.2025 - 04.2025
Certification - Clinical Medical Assistant
MedCertify
High School Diploma -
H. Grady Spruce