James Soto
Concord,NC
Summary
Customer-focused sales professional with expertise in generating maximum sales by consistently meeting customers' needs. Excels at identifying customer preferences through engaging conversations and information-gathering. Demonstrates strong work ethic and commitment to conducting research and legwork to fulfill customer requests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bilingual Mobile Expert
T-Mobile
Salisbury, NC
08.2020 - 08.2021
- Delivered customer support for mobile devices
- Facilitated smooth device transition for clients
- Configured devices to ensure seamless connectivity and efficient communication
- Ensured availability of all product accessories both in store and online
- Maintained knowledge of sales and promotions, return policies and security practices.
- Utilized trend analysis to stay updated on technological advancements
- Identified additional products that could improve overall device satisfaction
Bilingual Sales Lead
Sprint
Charlotte, NC
08.2016 - 08.2020
- Maintained relationships with existing clients by providing product updates and information.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Collaborated with marketing department to ensure effective promotion of products and services.
- Managed a team of 10+ sales representatives, providing guidance and support.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged shoppers, providing assistance and information on merchandise and product features.
Sales Manager
Rent-A-Center
Charlotte, NC
09.2015 - 08.2016
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Resolved customer complaints regarding sales and service.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Education
High School Diploma -
CPCC Adult High School Program
Charlotte, NC10.2008
Skills
- Key Account Management
- Relationship selling
- Floor operations
- Inbound and Outbound Calling
- Staff Training
- Positive and professional
- Retail store support
- Consultative Sales
Certification
- Coursera Google Information Technology Certification
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Bilingual Mobile Expert
T-Mobile
08.2020 - 08.2021
Bilingual Sales Lead
Sprint
08.2016 - 08.2020
Sales Manager
Rent-A-Center
09.2015 - 08.2016
High School Diploma -
CPCC Adult High School Program