JAN DRISKELL
Bowie
Summary
Strategic insurance professional who transforms complex claims into resolved cases with finesse and precision. With a keen eye for detail and a talent for negotiation, I've consistently delivered exceptional outcomes across high-exposure claims exceeding one million dollars. My approach combines analytical rigor with genuine stakeholder advocacy, creating client satisfaction while recovering through targeted subrogation strategies. I thrive in challenging environments where my ability to interpret intricate policy language, manage litigation effectively, and build consensus among diverse parties translates into savings and streamlined claim cycles.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Claims Specialist
Great Prairie Risk Solutions
03.2023 - Current
- Expertly manage high-exposure claims exceeding One Million Dollars, achieving resolution through meticulous investigation and strategic settlement approaches
- Conduct comprehensive coverage analyses and liability evaluations for 100+ annual claims, ensuring accurate policy application and fair settlement outcomes
- Orchestrate the entire claims lifecycle from initial notice through final resolution, while maintaining quality standards
- Foster collaborative relationships with defense counsel during strategy discussions mediations and trials, while managing litigation expenses
- Deliver personalized, consultative service to clients, stakeholders, asset managers, brokers
Multi-line Claims Specialist
Cincinnati Insurance
04.2018 - 03.2023
- Successfully resolved diverse claims spanning from auto, property, and bodily injury lines, demonstrating versatility across multiple coverage types
- Participated effectively in mediations and settlement conferences
- Utilized advanced estimating software and mobile assessment tools to evaluate damages with accuracy, ensuring fair and transparent valuations
- Applied nuanced policy interpretation across CGL, auto, homeowner, and property lines to determine appropriate coverage and liability
- Prepared detailed repair estimates for vehicles and properties, reducing supplemental requests through thoroughness and precision
- Cultivated strong customer relationships through empathetic and clear communication
Liability Adjuster
Erie Insurance
04.2012 - 03.2018
- Managed bodily injury, auto, general liability, and physical damage claims
- Conducted over 150 recorded interviews for potential fraud investigations, identifying patterns and referring suspicious claims to Special Investigation Unit
- Partnered with field inspector, independent adjusters, vendors and medical examiners to validate liability assessments
Material Damage Total Loss Adjuster
Erie Insurance
Silver Spring
04.2008 - 04.2012
- Expertly appraised and settled property damage claims ensuring fair valuation and timely resolution
- Negotiated favorable vendor rates and service agreements, generating cost reductions while maintaining quality standards
- Determined accurate actual cash values through market research and condition assessments
- Authorized appropriate payments and maintained documentation that achieved audit approval
Claims Adjuster
Maryland Automobile Insurance Fund
Annapolis
12.2000 - 03.2008
- Facilitated effective communication with all claim stakeholders while conducting thorough investigations via multiple channels
- Recorded detailed statements and assessed liability and coverage based on policy language and applicable regulations
- Evaluated repair estimates, established appropriate reserves, and processed timely payments within authority limits
- Represented the State Non-Standard insurance in arbitration proceedings while upholding Maryland Unfair Claims Practices Act standards
- Actively participated in the Diversity & Inclusion Committee, contributing to workplace initiatives and community engagement
Education Account Manager
Westlake Internet Training
Arlington
01.2000 - 06.2001
- Generated increase in repeat business through exceptional relationship management and client referrals
- Negotiated favorable contracts and maintained detailed tracking systems for client activities and program participation
- Managed registration processes, scheduling, and contract documentation with meticulous attention to detail
- Supported client onboarding and ensured compliance with program requirements and educational standards
Human Resources Assistant
Trinity Washington University
Washington
01.1996 - 01.2000
- Served as primary liaison with prospective students, improving inquiry response times through efficient communication processes
- Maintained strict confidentiality of sensitive personnel files and background verification documentation
- Provided comprehensive executive support to the leadership team and faculty members
- Contributed to creating a student-centered campus environment through collaborative initiatives and responsive service
Education
-
University of Maryland
College Park, MD-
Trinity Washington University
Washington, D.C.Skills
- Claims Negotiation
- Policy Analysis
- Liability Investigation
- Litigation Management
- Client Advocacy
- Concierge Customer Experience
- Regulatory Compliance
- Subrogation Recovery
- Claims Processing
Certification
- Basic Insurance Claims Certification
- Material Damage School Certification
- Medical Management Training
- Associates in Insurance Claims Coursework
- I-Car Platinum Designation
Timeline
Senior Claims Specialist
Great Prairie Risk Solutions
03.2023 - Current
Multi-line Claims Specialist
Cincinnati Insurance
04.2018 - 03.2023
Liability Adjuster
Erie Insurance
04.2012 - 03.2018
Material Damage Total Loss Adjuster
Erie Insurance
04.2008 - 04.2012
Claims Adjuster
Maryland Automobile Insurance Fund
12.2000 - 03.2008
Education Account Manager
Westlake Internet Training
01.2000 - 06.2001
Human Resources Assistant
Trinity Washington University
01.1996 - 01.2000
-
University of Maryland
-
Trinity Washington University
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