JAN H. BRUSTER

• Coordinated patient charts, orders, and records to support accurate unit documentation.
• Answered phones, routed calls, and relayed messages to nursing staff promptly.
• Maintained unit supplies, forms, and clerical files to support daily operations.
• Assisted with admissions, transfers, and discharges using established hospital procedures.
• Communicated critical updates between care teams, departments, and patient families clearly.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
• Maintained patient confidentiality in line with HIPAA regulations.
• Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
• Provided information for patient admissions and discharges to foster timely processing.
• Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.

Certified Dementia Practitioner Certificate, Incontinence care, transfer/ambulation, Implemented safety and universal precautions in daily routines., Provided specialized care for patients with Alzheimer's disease., Prepared balanced meals according to dietary guidelines., medication reminder, assist with ADL's, insure safety and comfort, effective in communicating with staff, patients, families, and management.

Provided personal care support, including bathing, grooming, and dressing, while preserving client dignity.

Monitored vital signs and reported condition changes promptly to nursing staff and family members.

Assisted with mobility, transfers, and safe ambulation using proper body mechanics and assistive devices.

• Directed operational strategy across pharmaceutical packaging, labeling, and distribution functions.
• Oversaw regulatory compliance initiatives aligned with cGMP, FDA, and customer quality requirements.
• Established performance standards that improved coordination between internal teams and external customers.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Organized and coordinated conferences and monthly meetings.
• Answered high volume of phone calls and email inquiries.
• Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

• Managed client accounts and strengthened relationships to drive repeat business and long-term retention.
• Prospected new opportunities through outbound outreach, referrals, and territory development.
• Coordinated with internal teams to ensure seamless order fulfillment and customer support.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Built relationships with customers and community to promote long term business growth.
• Set and achieved company defined sales goals.
• Attended monthly sales meetings and quarterly sales trainings.
• Stayed current on company offerings and industry trends.

• Trained representatives on order tracking, product details, and communication procedures.
• Coordinated with sales, operations, and shipping to address customer issues promptly.
• Managed staffing schedules and workload distribution to support daily service demands.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Followed through with client requests to resolve problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Reduced customer complaints by proactively identifying and addressing common issues.
• Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
• Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.
• Supervised 3 co-workers.

Certifications: Certified Nursing Assistant (CNA), Microsoft Certificate, PowerPoint Certificate