Jan Jazrawi
Winnetka,CA
Summary
Goal-oriented manager with distinguished experience in Automobile retail industries for over 27 years, with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
12
12
years of professional experience
Work History
Director of Sales Western Region - California
CDK Global
12.2022 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Sr. Customer Success Manager
CDK Global
04.2017 - 12.2022
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Created customer support strategies to increase customer retention.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained newly hired personnel on organizational processes, procedures and eLead CRM.
General Sales Manager
Lithia - Mini Of Portland
09.2015 - 03.2017
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Manage Used cars inventory and reduce aging vehicles count
- Managed Sales and Operations
- Responsibility included but not limited to managing Marketing/Advertising, Wholesale and Auction operations, F&I, New and Used cars inventory control, Internet and BDC department
- Developed and implemented comprehensive salesperson training program.
- Conducted weekly team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
F&I Manager
Lithia - BMW & Mini Of Portland
08.2011 - 09.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted in the separation, relocation and the opening of the New Mini Dealership
- Produced high backend sales averages
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- developed processes to reduce CIT issues
Finance and Insurance Manager
Lithia - BMW And Mini Of Portland
08.2011 - 09.2013
Education
Associate of Science - Avionics Engineering, Aircraft Power Plant And Instruments
Northrop University
Inglewood, CA06.1982
Master of Science - Electronics Engineering
Engineering University of Baghdad
Baghdad, Iraq08.1980
Bachelor of Science - Bio-Medical/Bio Physics
Engineering University of Baghdad
Baghdad, Irag06.1978
Skills
- Lead Identification and Generation
- Operational Processes
- Customer Order Management
- Sales Presentation
- Team Recruiting and Onboarding
- Customer Retention
- Business Analytics
- Effective Customer Communication
- Technical Management
- Sales Operations
- Client Satisfaction
- Salesforce Software
- Budgeting and Expenditures
- Performance Goals
- New Business Opportunities
- Cold Calling
- Pipeline Development
- Customer Support
- Best Practices
- Sales Report Analysis
Languages
Arabic
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Director of Sales Western Region - California
CDK Global
12.2022 - Current
Sr. Customer Success Manager
CDK Global
04.2017 - 12.2022
General Sales Manager
Lithia - Mini Of Portland
09.2015 - 03.2017
F&I Manager
Lithia - BMW & Mini Of Portland
08.2011 - 09.2015
Finance and Insurance Manager
Lithia - BMW And Mini Of Portland
08.2011 - 09.2013
Associate of Science - Avionics Engineering, Aircraft Power Plant And Instruments
Northrop University
Master of Science - Electronics Engineering
Engineering University of Baghdad
Bachelor of Science - Bio-Medical/Bio Physics
Engineering University of Baghdad
Similar Profiles
Ryan StumpRyan Stump
Technical Support Analyst at CDK GlobalTechnical Support Analyst at CDK Global
Jitendra Singh RathoreJitendra Singh Rathore
Staff Software Engineer at CDK GlobalStaff Software Engineer at CDK Global
ANDREW PICKRELANDREW PICKREL
Regional Sales Director at CDK GlobalRegional Sales Director at CDK Global
Amber AtteberryAmber Atteberry
National Training Manager - IT & Security at CDK GlobalNational Training Manager - IT & Security at CDK Global
Ashley ClauseAshley Clause
Server/Banquet Bartender at The London West Hollywood at Beverly HillsServer/Banquet Bartender at The London West Hollywood at Beverly Hills