Jan Kling
Miami,FL
Summary
Sports management professional with hands-on experience in live event operations, guest services, and fan engagement across the NBA, NFL, NCAA Athletics, and the FIFA World Cup. Skilled at coordinating logistics and supporting stadium teams to deliver smooth and memorable game-day experiences. Recognized for adaptability, teamwork, and strong communication skills in multicultural environments. Passionate about contributing to world-class sports organizations through operational excellence and fan-centered service.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Greeter
Miami Heat
Miami, FL
11.2025 - Current
- Welcome fans and VIP guests to Kaseya Center, creating a positive first impression on game days and arena events.
- Manage guest flow by providing wayfinding, seating assistance, and crowd support during NBA games, concerts, and special events.
- Assist arena operations by maintaining an organized and safe environment in high-attendance settings.
Partnership Marketing Assistant
FAU Sports Properties
Boca Raton, FL
10.2025 - Current
- Support sponsor activations and partnership initiatives during FAU Athletics events, ensuring successful execution and brand visibility.
- Assist with pregame setup, event monitoring, and postgame breakdown to support partnership objectives.
- Coordinate with corporate partners and internal teams to enhance the game-day experience.
- Develop practical experience in collegiate sports marketing, sponsorship fulfillment, and event operations.
Hospitality Guest Services
FIFA World Cup 2026 Hard Rock Stadium
Miami, FL
06.2026 - 07.2026
- Delivered premium hospitality services during FIFA World Cup 2026 matches, ensuring an exceptional experience for VIP and premium ticket holders.
- Assisted international guests with seating, premium access, and event information in a fast-paced, multicultural environment.
- Contributed to the successful operation of one of the world's largest sporting events by supporting seamless guest experiences on matchdays.
- Worked alongside Guest Experience teams to provide world-class service while representing Hard Rock Stadium and FIFA.
50/50 Raffle Seller
Miami Dolphins
Miami, FL
09.2025 - 01.2026
- Promote the Miami Dolphins 50/50 Raffle while engaging thousands of fans during NFL game days.
- Build meaningful interactions with guests to encourage participation in community fundraising initiatives.
- Strengthen communication and customer service skills in a dynamic, high-volume stadium environment.
- Support fan engagement efforts while gaining experience in live event operations.
Purchasing Agent
The Apollo Group
Miami, FL
07.2024 - 07.2025
- Coordinated procurement and supply logistics supporting hospitality operations for international cruise lines.
- Collaborated with vendors and cross-functional teams to ensure timely delivery of products and materials.
- Monitored purchasing activities to support efficient operational workflows.
- Developed a strong foundation in logistics, procurement, and operations management applicable to the sports and events industry.
Education
MBA - Sports Management
Florida Atlantic University
Boca Raton, FL06-2027
Bachelor - International Business Management
Universidad De La Sabana
Bogota, Colombia09-2025
Professional Training -
INALDE Business School
Bogota, Colombia07-2024
Skills
Event Operations & Logistics
Guest Experience
Hospitality Operations
Partnership Management
Cross-cultural Communication
MS Office (Excel, Word, Power Point)
Languages
English
Full Professional
German
Limited Working
Spanish
Native or Bilingual
Timeline
Hospitality Guest Services
FIFA World Cup 2026 Hard Rock Stadium
06.2026 - 07.2026
Greeter
Miami Heat
11.2025 - Current
Partnership Marketing Assistant
FAU Sports Properties
10.2025 - Current
50/50 Raffle Seller
Miami Dolphins
09.2025 - 01.2026
Purchasing Agent
The Apollo Group
07.2024 - 07.2025
MBA - Sports Management
Florida Atlantic University
Bachelor - International Business Management
Universidad De La Sabana
Professional Training -
INALDE Business School