Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jan-Michael Arango

Boca Raton,GA

Summary

Award winning, dependable and fully bi-lingual (English – Spanish). Top performer with strong written and verbal communication skills. I take pride in my ability to work efficiently in fast-paced environments while maintaining a keen eye for detail. My hands-on experience with aircraft interiors, combined with my commitment to safety and quality, makes me a strong fit for this role.

Proven ability to master new tools and technologies quickly. Innovative thinker who is positive, proactive, and readily embraces change. Outstanding interpersonal, management and supervisory skills illustrated by multiple service awards and highly credible references. Authorized to work in the US for any employer

Overview

14
14
years of professional experience

Work History

CDL Class B Driver

3G Transport LLC
03.2023 - 12.2024
  • Inspected vehicle before leaving company premises and after trips
  • Maintained clean driving record by following safety protocols and strictly adhering to traffic laws
  • Presented clean, professional appearance to promote positive company image
  • Communicated with dispatch and customers enthusiastically, focusing on client satisfaction
  • Completed deliveries by requested times
  • Performed routine maintenance on delivery vehicles, such as checking oil and coolant levels, brakes and fires
  • Fostered relations with clients to build trust, resulting in repeat business and referrals
  • Maintained safe driving habits to protect property and general public on roadways
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record
  • Worked well with dispatchers to communicate route and schedule changes
  • Highly-motivated employee with desire to take on new challenges
  • Strong worth ethic, adaptability and exceptional interpersonal skills
  • Adept at working effectively unsupervised and quickly mastering new skills

CSR - Customer Service Representative

JPMorgan Chase & Co
12.2021 - 02.2023
  • Performing CSR services observing high-quality policies
  • Fast, reliable and quick learner as well
  • Don’t deviate from task and always in a positive mood
  • Well maintained behavior and frequently doing the best for the members as a customer service representative
  • Goal focused and team player and always looking for detailed information to acquire the most knowledge possible to offer an outstanding service to our customers

Aircraft Interior Technician

Fabricare
06.2019 - 03.2021
  • Collaborated with team members to complete complex interior installations and modifications within tight deadlines.
  • Supported a positive working environment through effective communication with team members, supervisors, and other departments.
  • Increased cabin functionality by repairing or replacing essential seating components, overhead bins, and galleys.
  • Reduced aircraft downtime through proficient troubleshooting and repair of various interior components.
  • Maintained detailed records of completed work orders to ensure proper documentation for future reference.
  • Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.

Valet Attendant Supervisor

JC Parking
10.2017 - 03.2019
  • Responded to all guest and visitor inquiries and resolved complaints accordingly, not only demonstrated professionalism and courtesy that earned the trust of customers but also complied with quality service standards for all tasks, at all times
  • Interfaced and worked daily with approximately 150 customers
  • Assisted in management duties: training new employees, traffic control, money collection, and held accountable for carrying large amounts of money
  • Parked cars, drove automatic and manual vehicles, followed all safety rules

Customer Service Representative

Teleperformance
01.2015 - 09.2017
  • Performing CSR services observing high-quality policies
  • Fast, reliable and quick learner as well
  • Don’t deviate from task and always in a positive mood
  • Well maintained behavior and frequently doing the best for the members as a customer service representative
  • Goal focused and team player and always looking for detailed information to acquire the most knowledge possible to offer an outstanding service to our customers

Assistant Manager

Oxygen Development
08.2010 - 01.2013
  • Worked with the manufacturing team putting all the adjustments and closing batch cards
  • Checked, prepared and dispatched all the finish bulk for the warehouse department
  • Data entry in Oracle and color match in training
  • Labeled and prepared the paper work for the customers
  • One (1) promotion earned based on merit
  • Quickly became a trusted assistant known for 'can-do' attitude, flexibility and high-quality work

Education

High school -

Coral Springs High School
2010

Skills

  • Work Logging
  • Process Monitoring
  • Vehicle Inspection
  • Critical Thinking
  • Problem Solving
  • State and Federal Regulations
  • CB Radio Communication
  • Decision Making
  • Heavy Lifting
  • Attention to Detail
  • Time Management
  • Visual Inspection
  • Dependable and Cooperative
  • Customer Service
  • Bilingual
  • Driving
  • Delivery driver experience
  • Manual Transmission Experience
  • Valet Parking
  • Banking

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

CDL Class B Driver

3G Transport LLC
03.2023 - 12.2024

CSR - Customer Service Representative

JPMorgan Chase & Co
12.2021 - 02.2023

Aircraft Interior Technician

Fabricare
06.2019 - 03.2021

Valet Attendant Supervisor

JC Parking
10.2017 - 03.2019

Customer Service Representative

Teleperformance
01.2015 - 09.2017

Assistant Manager

Oxygen Development
08.2010 - 01.2013

High school -

Coral Springs High School

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Jan-Michael Arango