Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jan Michalski

Merrick

Summary

Dynamic Customer Service Specialist with a proven track record at AdaptHealth, excelling in complaint resolution and account management. Recognized for optimizing support processes and enhancing customer satisfaction through effective communication and project management. Committed to regulatory compliance and delivering high-quality service in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

AdaptHealth
05.2022 - 07.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Customer Service Specialist

AdaptHealth
06.2024 - 07.2024
  • Same as previous job

Education

Bachelor of Science - Computer Science

Rochester Institute of Technology
Rochester, NY
01-2029

Bachelor's Degree - Philosophy

Rochester Institute of Technology
Rochester, NY
01-2029

High School Diploma -

Sanford H. Calhoun Highschool
Merrick
01-2024

Skills

  • Complaint resolution
  • Price quotes
  • Regulatory compliance
  • Project management
  • QC
  • Good communication skills
  • Account management
  • Report generation
  • Customer service
  • Problem resolution

Interests

  • Coding and Programming
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Passionate about balancing physical health with mental and emotional wellness
  • Gym Workouts
  • Video Game Design
  • Web Development and Design
  • Artificial Intelligence (AI) and Machine Learning

Timeline

Customer Service Specialist

AdaptHealth
06.2024 - 07.2024

Customer Service Specialist

AdaptHealth
05.2022 - 07.2022

Bachelor of Science - Computer Science

Rochester Institute of Technology

Bachelor's Degree - Philosophy

Rochester Institute of Technology

High School Diploma -

Sanford H. Calhoun Highschool

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