Jan Missick
Valdosta
Summary
Results-driven operations leader with a strong background at Commonwealth Bank Ltd, specializing in team building and customer service excellence. Achieved substantial improvements in departmental performance through effective risk mitigation strategies and operational efficiency initiatives. Skilled in promoting cross-group collaboration and developing training programs that enhance staff capabilities. Career objectives include further advancing operational effectiveness and team engagement within a dynamic environment.
Overview
27
27
years of professional experience
Work History
Assistant Branch Manager, Operations
Commonwealth Bank Ltd
Freeport
11.2021 - 05.2024
- Responsible for overseeing that all controls in the Cashiering, Accounts and Data Departments are met and maintained
- Identify, assess, administer and make recommendations for hiring, training, team building and disciplinary actions
- Set and monitor activity-based targets to achieve bank goals and objectives for direct reports
- Oversee and ensure the quality of customer service within the branch is maintained
- Evaluate the effectiveness of relevant policies, systems and procedures
Sr. Operations Officer
Commonwealth Bank Ltd
Freeport
01.2015 - 01.2021
- Responsible for the efficient running of the cashiering department
- Ordering and receiving cash, balancing ATM machines, verifying and scanning of negotiable instruments, balancing General Ledgers, coaching and mentoring
Sr. Accounts Officer
Commonwealth Bank Ltd
Freeport
01.2010 - 01.2015
- Responsible for the efficient run of the Accounts Department
- On boarding customers, anti-money laundering and risk management procedures adhered to
- Coaching and mentoring
Data Processor
Commonwealth Bank Ltd
Freeport
01.2007 - 01.2009
- Responsible for the input of salaries, maintenance of all loan and deposit accounts, research and placement of rejected items
Counter CSR
Commonwealth Bank Ltd
Freeport
01.1997 - 01.2007
- Responsible for all deposits, payments and withdrawals on loan and deposit accounts, clearing cheques, opening accounts, reactivations, and general inquiries
Education
Master of Business Administration (MBA) -
DeVry University, Keller Graduate School of Management
01.2025
Bachelor of Science - Management
DeVry University
01.2023
Skills
- Customer service
- Team building
- Oral and Written communication
- Cross-group collaboration
- Adaptability
- PC skills
- Operations management
- Customer and vendor relations
- Service oriented
- Staff recruitment and hiring
- Team building leadership
- Risk mitigation
References
Furnished upon request.
References
References available upon request.
Timeline
Assistant Branch Manager, Operations
Commonwealth Bank Ltd
11.2021 - 05.2024
Sr. Operations Officer
Commonwealth Bank Ltd
01.2015 - 01.2021
Sr. Accounts Officer
Commonwealth Bank Ltd
01.2010 - 01.2015
Data Processor
Commonwealth Bank Ltd
01.2007 - 01.2009
Counter CSR
Commonwealth Bank Ltd
01.1997 - 01.2007
Master of Business Administration (MBA) -
DeVry University, Keller Graduate School of Management
Bachelor of Science - Management
DeVry University
Similar Profiles
Aanchal AroraAanchal Arora
Insights Analytics Manager, Advanced Analytics at Commonwealth Bank of AustraliaInsights Analytics Manager, Advanced Analytics at Commonwealth Bank of Australia
Anupama ShenoyAnupama Shenoy
Chapter Lead at Commonwealth Bank Of AustraliaChapter Lead at Commonwealth Bank Of Australia
Sophie PittsSophie Pitts
Customer Banking Specialist at Commonwealth BankCustomer Banking Specialist at Commonwealth Bank
Richard PetersonRichard Peterson
Deputy Sheriff at Lowndes County Sheriffs OfficeDeputy Sheriff at Lowndes County Sheriffs Office
Chassity GandyChassity Gandy
Head Cheerleading Coach at South Georgia AthleticsHead Cheerleading Coach at South Georgia Athletics