Jan Obenchain
Antioch,Illinois
Summary
Self-motivated professional with a proven track record at Medline Industries, adept at delivering high-quality standards and performance. Skilled in documentation and reporting, I fostered a culture of accountability while enhancing customer satisfaction through effective relationship building and staff training. Recognized for streamlining workflows and driving performance improvements.
Overview
25
25
years of professional experience
Work History
Customer Data Management Analyst
Medline Industries, Inc
09.2020 - 07.2025
- Developed comprehensive documentation on customer data requirements and specifications for internal knowledge sharing and training purposes.
- Conducted thorough audits of existing customer records to identify inconsistencies, redundancies, and areas for improvement.
- Championed strict adherence to company-wide data governance policies, fostering a culture of accountability among employees handling sensitive information.
- Acted as a trusted resource for the resolution of customer-related issues, working closely with other analysts to troubleshoot problems and develop creative solutions.
Manager, Customer Master Data
Medline Industries, Inc
07.2003 - 09.2020
- Managed and motivated both offshore and on-site teams to enhance productivity and engagement.
- Monitored daily activities and provided mentorship to team members, fostering a culture of continuous improvement.
- Implemented effective recruitment and onboarding processes, building high-performance teams that met organizational goals.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and customers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Credit Analyst
Medline Industries, Inc
05.2000 - 07.2003
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Worked in tandem with sales team and customers to verify account reconciliations.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed decisions.
- Collaborated with other teams to identify and mitigate risks impacting organization.
Education
Business And Managerial Economics
Lake Forest Graduate School of Management
Lake Forest, ILGeneral Studies
UW-Milwaukee At Waukesha
Waukesha, WISkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Organizational skills
- Attention to detail
- Relationship building
- Staff training and development
- Documentation and reporting
- Performance evaluations
- Task delegation
Timeline
Customer Data Management Analyst
Medline Industries, Inc
09.2020 - 07.2025
Manager, Customer Master Data
Medline Industries, Inc
07.2003 - 09.2020
Credit Analyst
Medline Industries, Inc
05.2000 - 07.2003
Business And Managerial Economics
Lake Forest Graduate School of Management
General Studies
UW-Milwaukee At Waukesha
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