Jan Quintero
GA
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Welder
MTI Baths
Buford, GA
01.2025 - Current
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
Welder
Kubota Manufacturing of America
07.2023 - 12.2024
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
Customer Service Manager
Metro Plumbing & Mechanical
03.2019 - 04.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Picker Packer
Walmart
Jefferson
01.2019 - 03.2019
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Education
High School Diploma -
Winder Barrow Highschool
Winder05-2019
Skills
- Attention to detail
- Computer proficiency
- Customer service
- Critical thinking
- Relationship building and management
- Microsoft Excel
- Problem resolution
- Blueprint reading
- Relationship building and management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Welder
MTI Baths
01.2025 - Current
Welder
Kubota Manufacturing of America
07.2023 - 12.2024
Customer Service Manager
Metro Plumbing & Mechanical
03.2019 - 04.2023
Picker Packer
Walmart
01.2019 - 03.2019
High School Diploma -
Winder Barrow Highschool