IEISHA WILLIAMS
Akron,Ohio
Summary
Experienced office manager with over 14 years of customer service expertise. Demonstrated ability to effectively resolve over 100 daily customer inquiries, resulting in consistently high satisfaction rates. Skilled in training team members, ensuring data integrity, and improving operational efficiency through effective time management and organization. Committed to fostering a collaborative environment that enhances team performance and drives customer satisfaction.
Overview
18
18
years of professional experience
Work History
Welder
Thybar Corporation
07.2021 - Current
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
Office Manager
Associated Answering Service
08.2006 - 05.2020
- Resolved 100+ daily customer inquiries, ensuring high satisfaction rates and swift issue resolution
- Trained new team members in customer service, enhancing team performance and efficiency
- Maintained confidentiality and accuracy in data entry, ensuring data integrity and security
- Organized and categorized large data volumes, improving data management and accessibility
- Met deadlines and prioritized tasks effectively, contributing to operational efficiency.
Education
Criminal Justice/Applied Business -
University of Akron
Akron, Ohio09.2006
Paralegal/Office Management -
Academy of Court Reporting
Akron, Ohio10.2002
Skills
- Typing speed
- Attention to detail
- Time management
- Accuracy
- Computer skills
- Organization
- Data entry
- Problem solving
- Communication
- Customer satisfaction
- Operational efficiency
- Confidentiality
- Proficient in accurately and efficiently entering data into various computer systems
- Experienced in maintaining confidentiality and integrity of sensitive information during data entry tasks
- Skilled in performing quality checks to ensure accuracy and completeness of data entry
- Strong organizational skills and ability to work efficiently under pressure
- Demonstrated ability to meet deadlines and prioritize tasks effectively
- Experienced in using Microsoft Excel and other database management systems
- Proficient in data entry with accuracy and attention to detail
- Proficient in data entry with high accuracy rate and attention to detail
- Skilled in organizing, categorizing, and inputting large volumes of data efficiently
Accomplishments
- Resolved 100+ daily customer inquiries, ensuring high satisfaction rates and swift issue resolution.
- Trained new team members in customer service, enhancing team performance and efficiency.
- Maintained confidentiality and accuracy in data entry, ensuring data integrity and security.
- Organized and categorized large data volumes, improving data management and accessibility.
- Met deadlines and prioritized tasks effectively, contributing to operational efficiency.
Experience
OFFICE MANAGER
Company
Associated Answering Service
Street
189 Lake St Apt D
Name
IEISHA WILLIAMS
Links
ieishachantel@gmail.com, 3302129059, 189 Lake St Apt D, Akron, Ohio, 44301
Timeline
Welder
Thybar Corporation
07.2021 - Current
Office Manager
Associated Answering Service
08.2006 - 05.2020
Criminal Justice/Applied Business -
University of Akron
Paralegal/Office Management -
Academy of Court Reporting
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