Jan Ricker
Monroe,Georgia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Consultant
Ricker Consulting
09.2019 - Current
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Developed effective improvement plans in alignment with goals and specifications.
- Trained and mentored team members on collection methods, documentation requirements and performance strategies.
- Evaluated staff performance and provided coaching to address inefficiencies.
Vice President Of Sales
Georgia School Of Orthodontics
09.2018 - 02.2019
- Supported Managing Director with daily operational functions.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues.
- Monitored weekly sales to create detailed reports to implement corrective action.
- Fostered performance development of staff through ongoing coaching and mentoring on best practices.
Practice Administrator
The Georgia School of Orthodontics
05.2016 - 09.2018
- Closely collaborated with upper management team to make necessary improvements and satisfy resident needs.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment.
- Assisted in recruiting, hiring, training and coaching 22 new employees.
- Assisted in training 36 residents on Practice Management systems.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
Regional Manager
Dr. John C. Martin Orthodontics
04.1999 - 05.2016
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Established procedures for collection of past due amounts.
- Established and maintained operational standards for 4 locations.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Women In Higher Education Executive Leadership Certificate -
Kennesaw State University
Kennesaw, GA2018
High School Diploma -
Banks County High School
Homer, Ga.1994
Skills
- Team Management
- Analysis & Evaluation
- Attention to Detail
- Collection Practices
- Customer Relationship Management
- Change Management
- Safety Regulations
- Honesty and Integrity
- Strategic Growth Management
- Processes and Procedures
- MS Office
- Consultation and Advisement
- Process Improvement
- Outcome Accountability
- Sales Presentation
- Reports and Documentation
- Project Management
- Billing Practices
- Goals and Performance
- Organizational Skills
- Persuasion Strategies
- Bill Processing
- Verbal and Written Communication
- Sales Process
- Persuasive Negotiations
- Operating Procedures and Policies
Certification
Certified Orthodontic Assistant
X-Ray Certified
CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your task is not to foresee the future, but to enable it.
Antoine de Saint-Exupéry
More About Me
I am an eager and multi-faceted individual. From my early days of retail to becoming an Orthodontic Consultant, I have always taken the necessary steps to gain knowledge, focus on new skills and implement change as needed. I strongly believe that with the right mindset, there is nothing we can't learn. My skills include but are not limited to management, sales, collections, customer service and filing insurance.
I am seeking a new career opportunity to call home. With the commitment that I possess along with the willingness to go above and beyond, I believe that I will be an asset to the right organization.
Timeline
Consultant
Ricker Consulting
09.2019 - Current
Vice President Of Sales
Georgia School Of Orthodontics
09.2018 - 02.2019
Practice Administrator
The Georgia School of Orthodontics
05.2016 - 09.2018
Regional Manager
Dr. John C. Martin Orthodontics
04.1999 - 05.2016
Women In Higher Education Executive Leadership Certificate -
Kennesaw State University
High School Diploma -
Banks County High School
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