JAN ROSARIO
Paterson,USA
Summary
Customer service specialist with a background in managing customer inquiries, resolving conflicts and providing solutions to enhance customer satisfaction. Strong communication skills coupled with the ability to handle multiple tasks simultaneously have consistently improved operational efficiency. Notable for fostering positive relationships with customers by understanding needs and delivering timely service.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Customer Service Specialist
Sherwin Williams
08.2023 - Current
- Assisted customers in selecting paint products and colors for projects.
- Responded to customer inquiries via phone, email and in-store interactions.
- Provided products knowledge to enhance customer buying experience and satisfaction.
- Processed transactions accurately using point-of-sale systems and cash registers
- Trained new staff on customer service protocols and product information.
- Managed inventory levels to ensure availability of popular products and supplies
- Maintained high level of professionalism while interacting with customer via phone or email.
- Proved outstanding service to new and long-standing customer by attending closely to concerns and developing solution.
Sales Associates
Michael Kors
11.2021 - 05.2023
- Assisted customer in selecting designer handbags and accessories.
- Processed transactions using point-of-sale systems efficiently
- Managed inventory levels and organized stockroom for optimal efficiency.
- Collaborated with team members to enhance customer service experience.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move over.
Assistant Manager
Domino’s
06.2019 - 01.2023
- Supervised daily operations and ensured rem adherence to service standards.
- Trained staff on food safety protocols and customer service techniques.
- Coordinated inventory management and stock replenishment processes.
- Managed staff schedules to optimize labor efficiency during peak hours.
- Resolved customer service effectively to maintain high satisfaction levels.
- Assisted in financial reporting by tracking daily sales and expenses
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects and objectives
- Collaborated with management on developing strategic plans for achieving business goals
Education
William Paterson University - physical education coaching
William Paterson University
Paterson, NJ08.2023
High School - department of information and technology
East Side High School
Paterson, NJ06.2019
Skills
- Great Communication skill
- Organized
- Dependable
- Product knowledge
- Inventory management
- Customer relationship management
- Leadership
- Staff training
- Sales assistance
- Payment processing
- Problem solving
- Call center experience
- Order processing
- Price quotes
- Call management
- Client relations
- Delivery scheduling
- Product sales
Certification
- Sales Manager Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Arabic
Limited Working
Interests
- Community Cleanup
- Gardening
- Dancing
- Music
- Gym Workouts
- Strategy Games
- Virtual Reality
- Outdoor Recreation
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Customer Service Specialist
Sherwin Williams
08.2023 - Current
Sales Associates
Michael Kors
11.2021 - 05.2023
Assistant Manager
Domino’s
06.2019 - 01.2023
High School - department of information and technology
East Side High School
William Paterson University - physical education coaching
William Paterson University
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