Jan Stevens
Charleston,SC
Summary
Experienced Office Manager equipped to support day-to-day operational functions, and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
28
28
years of professional experience
Work History
Office Manager
Assey Dental Associates
Charleston, SC
10.2000 - Current
- Managed front desk operations, including scheduling to meet daily goals, and effectively handled cancellations and last-minute adjustments. Resolved customer inquiries in a timely manner for problem resolution or account inquiries, while maintaining positive relationships. Ensured compliance with HIPAA regulations while handling confidential patient information. Coordinated with dental providers regarding patient care and scheduling needs. Effectively coded and posted patient treatment and collected patient responsibility.
- Managed insurance pre-authorizations and pre-certifications for procedures performed in an office setting. Advised patients of benefits and coverage to provide clarity and support. Submitted insurance claims and followed up on denials or discrepancies to ensure prompt payment. Provided guidance to staff on insurance coverage and documentation needed to ensure prompt insurance payment. Assisted patients with filling dental procedures through medical insurance when warranted.
- Hired, onboarded, assisted with training when needed, and monitored new office employees. Took corrective action when necessary, while maintaining confidential records relating to personnel matters. Verified and maintained all licensing and required certifications for doctors and team members. Located, scheduled, and verified temporary help when employees schedule paid time off or last-minute call-outs through independent temporary help and agencies when necessary.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data. Reported employee and employer 401(k) contributions, and responded to inquiries from current and former employees regarding their benefits package.
- Performed general bookkeeping duties, such as reconciling bank statements and merchant accounts. Tracked invoices and payments to ensure accuracy of accounts receivable and payable information. Filed and reported sales and use tax on a quarterly basis. Handled the enrollment of health insurance for employees, while also assisting with any benefit questions.
- Created daily and monthly reports detailing staff performance metrics, and other relevant information.
- Monitored inventory levels and organized supply purchases, equipment upgrades, and operating expenses.
Dental Office Administrator
Gentle Family Dentistry
Mt. Pleasant, SC
02.1997 - 10.2000
- Scheduled appointments for daily productivity goals, and filled changes as needed. Filed and followed up on insurance claims, including problem resolution. Ensure treatment plan acceptance by filing pre-authorizations, discussing treatment, and payment options.
- Managed patient accounts receivable ensuring timely payment of outstanding balances due on accounts.
- Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
Education
Trident Technical College
Charleston, SCEnglish
College of Charleston
Charleston, SCSkills
- Workforce management
- Financial reporting
- Insurance claims management
- Payroll administration
- Accounts receivable
- Customer service
- Time management
- Problem solving
References
References available upon request.
Timeline
Office Manager
Assey Dental Associates
10.2000 - Current
Dental Office Administrator
Gentle Family Dentistry
02.1997 - 10.2000
Trident Technical College
English
College of Charleston
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