Lindsay Haley
Bristow,VA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Team Leader Manager
Loudoun Dental Associates & Smilez Pediatric Dental Group
11.2015 - Current
- Offered training and support to keep team members motivated and working toward objectives
- Delegated daily tasks to team members to optimize group productivity
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
- Identified needs of customers promptly and efficiently
- Displayed strong telephone etiquette, effectively handling difficult calls
- Analyzed key performance indicators to identify effective strategies
- Analyzed company's expenditures and developed financial
- Maintained patient data with required regulatory chart documents
- Personal information and treatment consultation documentation
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses
- Recruited, hired and developed office teams to offer best-in-class patient care
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Established team priorities, maintained schedules and monitored performance
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Supervised and led team of doctors, dental hygienists and support staff of 30
- Evaluated employee performance quarterly and annually
- Coached and trained team members, increasing quality of work and employee motivation
Dental Treatment Coordinator
McMillan Sedation Dentistry
08.2007 - 11.2015
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
- Adhered to strict HIPAA guidelines to protect patient privacy
- Provided excellent customer service to create positive experiences and build patient trust
- Scheduled, rescheduled, and cancelled appointments for dental patients
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages
- Handled all extensive General Anesthesia cases with anesthesiology group preparing for surgery
- Managed over 50 customer calls per day with high level of customer service
- Increased production and collections 20% year over year enabling bonus programs for all staff
Education
Bachelor of Arts - Psychology
George Mason University
Fairfax, VA06.2003
Skills
- Customer service, Communication skills, Computer literacy, Time management, Microsoft word, Microsoft excel
- Documentation review, Accounts Receivable, Accounts Payable, OSHA Reporting, HIPAA, Claims Processing, Collection
- Team Management, Training & Development, Hiring, Accounting, Human Resources, Inventory Control
- Confidential Records Management, Key Performance Indicators (KPIs), Performance Tracking and Evaluations
Timeline
Team Leader Manager
Loudoun Dental Associates & Smilez Pediatric Dental Group
11.2015 - Current
Dental Treatment Coordinator
McMillan Sedation Dentistry
08.2007 - 11.2015
Bachelor of Arts - Psychology
George Mason University
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