Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Haley

Bristow,VA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

16
16
years of professional experience

Work History

Team Leader Manager

Loudoun Dental Associates & Smilez Pediatric Dental Group
11.2015 - Current
  • Offered training and support to keep team members motivated and working toward objectives
  • Delegated daily tasks to team members to optimize group productivity
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
  • Identified needs of customers promptly and efficiently
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Analyzed key performance indicators to identify effective strategies
  • Analyzed company's expenditures and developed financial
  • Maintained patient data with required regulatory chart documents
  • Personal information and treatment consultation documentation
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses
  • Recruited, hired and developed office teams to offer best-in-class patient care
  • Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Established team priorities, maintained schedules and monitored performance
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Supervised and led team of doctors, dental hygienists and support staff of 30
  • Evaluated employee performance quarterly and annually
  • Coached and trained team members, increasing quality of work and employee motivation

Dental Treatment Coordinator

McMillan Sedation Dentistry
08.2007 - 11.2015
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Provided excellent customer service to create positive experiences and build patient trust
  • Scheduled, rescheduled, and cancelled appointments for dental patients
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages
  • Handled all extensive General Anesthesia cases with anesthesiology group preparing for surgery
  • Managed over 50 customer calls per day with high level of customer service
  • Increased production and collections 20% year over year enabling bonus programs for all staff

Education

Bachelor of Arts - Psychology

George Mason University
Fairfax, VA
06.2003

Skills

  • Customer service, Communication skills, Computer literacy, Time management, Microsoft word, Microsoft excel
  • Documentation review, Accounts Receivable, Accounts Payable, OSHA Reporting, HIPAA, Claims Processing, Collection
  • Team Management, Training & Development, Hiring, Accounting, Human Resources, Inventory Control
  • Confidential Records Management, Key Performance Indicators (KPIs), Performance Tracking and Evaluations

Timeline

Team Leader Manager

Loudoun Dental Associates & Smilez Pediatric Dental Group
11.2015 - Current

Dental Treatment Coordinator

McMillan Sedation Dentistry
08.2007 - 11.2015

Bachelor of Arts - Psychology

George Mason University
Lindsay Haley