Tanyla Thomas
Columbus,MS
Summary
Experienced professional with a strong background in customer service and 1 year of direct experience in a remote role, along with 2 years in customer support. Demonstrates excellent communication skills and proficiency in CRM software gained from previous positions as a customer service representative. Adaptable and tech-savvy, committed to delivering high-quality support in a virtual environment. Seeking a remote role that promotes ongoing growth and enables effective utilization of skills.
Overview
6
6
years of professional experience
Work History
Team Leader Manager
Wendy's-Ms
09.2020 - Current
- As a Crew Leader, I oversee daily operations and provide leadership to team members to ensure efficient service delivery and customer satisfaction.
Customer Service Representative
Shyft Global Services / TD SYNNEX-Columbus, MS
01.2020 - 09.2022
- Helped customers with their accounts, as well as technical issues
- Handled payments over the phone as well as helped customers with troubleshooting if needed
- Trained in CRM
Direct Sales Representative
Experienced development center-Remote
07.2018 - 11.2019
- Help make appointments and pursued to get potential clients to bring their vehicles in to their nearest dealership
- Helped John Deere with potential clients to come in and buy, or schedule appointments for service.
Education
High School Diploma -
Columbus High School
Columbus, MS05.2018
Skills
- Typing
- Leadership
- Adobe Acrobat
- Teamwork
- Computer skills
- Microsoft Excel
- Customer service
- Microsoft Word
- Computer literacy
- Communication skills
- Direct Sales
- Troubleshooting
- Microsoft Windows
- Computer Networking
- Technical Support
- Microsoft Outlook
- Network Support
- Account Management
- Mac OS
Timeline
Team Leader Manager
Wendy's-Ms
09.2020 - Current
Customer Service Representative
Shyft Global Services / TD SYNNEX-Columbus, MS
01.2020 - 09.2022
Direct Sales Representative
Experienced development center-Remote
07.2018 - 11.2019
High School Diploma -
Columbus High School
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