Jan Torres
9172 Carmela Ave,FL
Summary
Guest services professional with proven track record in fostering positive customer experiences and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Possesses strong problem-solving and communication skills valued in guest-focused environments. Known for exceptional communication and strong empathy, I effectively managed high-stress situations, enhancing customer loyalty. Proficient in payment processing and fluent in Spanish, I thrive in collaborative environments, ensuring seamless operations and positive guest experiences.
Overview
6
6
years of professional experience
Work History
Guest Advocate
Target
11.2024 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
Customer Service Representative
Publix
02.2020 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Offices Administration
EDP University
San Juan PR08-2010
High School Diploma -
Madame Luchetti
San Juan, PR08-2008
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Customer service
- Complaint handling
- Payment processing
- Food and beverage area setup
- Teamwork and collaboration
- Spanish fluency
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Guest Advocate
Target
11.2024 - Current
Customer Service Representative
Publix
02.2020 - 10.2024
No Degree - Offices Administration
EDP University
High School Diploma -
Madame Luchetti
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