Jan Williams
Westfield,IN
Summary
Dedicated Operations Manager with a history of meeting various associations' goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and increase bottom line.
Overview
29
29
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
M2 PERFORMANCE STRATEGIES
12.2021 - Current
- Oversee accounts payable/receivable and conduct yearly formal audits, improving financial accuracy and accountability for various associations
- Develop event concepts and strategies aligned with corporate goals for each association managed. Prepare event budgets, including forecasting costs, tracking expenses, and ensuring that events were delivered within financial constraints without compromising quality
- Coordinate with coworkers on various marketing strategies across multiple channels, including digital, print, and social media, enhancing customer engagement and acquisition
- Manage marketing budgets, optimizing spend to maximize ROI and ensure alignment with overall business objectives of various associations
OFFICE MANAGER-CERTIFIED HEALTH COACH
NRI CLINIC FOR COMPLEMENTARY MEDICINE
07.2013 - 11.2021
- Certified Health Coach - counseled clients to achieve their wellness goals through nutrition plans, fitness programs, and lifestyle modifications. Skilled in motivational interviewing, behavior change techniques, and holistic health strategies.
- Oversaw all office administration and client relationship management / retention
- Created marketing programs to promote all aspects of the practice including elective aesthetic procedures.
MARKETING ASSOCIATE
ACCESS NATIONAL MORTGAGE, INC.
01.2011 - 06.2013
- Collaborated with mortgage originators and principals to develop strategic marketing plan to grow business in hyper competitive markets
- Increased company visibility and customer base through targeted marketing programs designed to partner with top realty groups to promote services
- Developed and led customer retention and appreciation programs.
MARKETING MANAGER
ALLEN WILLIAMS REALTY GROUP
01.2007 - 12.2010
- Developed marketing programs to grow the business by driving brand recognition and customer loyalty
- Led program to cultivate new customer prospects by tapping into referral sources
- Created targeted marketing programs to engage mortgage originators to drive more referral business.
MARKETING MANAGER
CITIZENS ENERGY GROUP
12.1995 - 05.2000
- Managed $4M marketing budget including radio, TV and event planning
- Developed and managed all corporate sponsorships
- Managed all customer appreciation and loyalty programs for industrial, commercial, and residential customer groups.
Education
Bachelor of Science - Marketing
Indiana University Bloomington
Bloomington, IN05.1993
Skills
- Client Relationship Management
- Financial Reporting
- Event Planning
- Brand Development
- Social Media Marketing
- Forecasting and Reporting
- Tax Preparation
Philanthropic Leadership
- Developed and implemented a profitable catered lunch program for a parochial school K-8 generating more than $20,000 in annual profit
- Co-Chaired Mardi DeMontfort, Parish event raising over $30,000 annually to support school advancement
Certification
Certified, Integrative Nutrition Health Coach (INHC) - Institute for Integrative Nutrition
Timeline
OPERATIONS MANAGER
M2 PERFORMANCE STRATEGIES
12.2021 - Current
OFFICE MANAGER-CERTIFIED HEALTH COACH
NRI CLINIC FOR COMPLEMENTARY MEDICINE
07.2013 - 11.2021
MARKETING ASSOCIATE
ACCESS NATIONAL MORTGAGE, INC.
01.2011 - 06.2013
MARKETING MANAGER
ALLEN WILLIAMS REALTY GROUP
01.2007 - 12.2010
MARKETING MANAGER
CITIZENS ENERGY GROUP
12.1995 - 05.2000
Bachelor of Science - Marketing
Indiana University Bloomington
Certified, Integrative Nutrition Health Coach (INHC) - Institute for Integrative Nutrition
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