Jana Carter
Baxley,GA
Summary
Dynamic leader with proven success in facility and team management at Appling County Recreation Department. Excelled in staff training and emergency response, enhancing safety and customer satisfaction. Skilled in budget administration and guest relations, achieving operational excellence. Demonstrated teamwork and collaboration, driving program growth and exceeding sales targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aquatic Director
Appling County Recreation Department
04.2016 - Current
- Conducted regular pool maintenance tasks to maintain optimal water quality standards while adhering to health codes.
- Enhanced swimmer safety by conducting regular staff training sessions on emergency procedures and risk management.
- Led quarterly staff meetings focused on professional development topics relevant to their roles within the aquatics department.
- Coordinated aquatic programming calendar with other department heads in order to maximize facility usage without conflict.
- Developed partnerships with local schools and organizations to promote aquatic programs and increase membership numbers.
- Managed inventory levels efficiently for supplies such as chemicals, cleaning materials, first aid items, lifeguard items and other swimming needs.
- Created a safe and welcoming environment for all patrons by enforcing facility rules, regulations, and policies consistently.
- Oversaw the hiring, training, and supervision of lifeguards, instructors, coaches, and support staff to ensure high-quality service delivery in all areas of operation.
- Increased customer satisfaction by resolving concerns promptly and professionally.
- Successfully managed budgets, ensuring cost-effective use of funds for equipment, maintenance, and staffing needs.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Created and maintained detailed reports of daily, weekly and monthly operations.
Team Leader Manager
Tractor Supply
01.2019 - 03.2021
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Closed out the cash registers, balanced the safe
Service Advisor
Woody Folsom CDJR
01.2014 - 01.2016
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
Associate of Arts - Early Childhood Special Education
Grand Canyon University
Phoenix, AZ05-2018
Skills
- Scheduling Management
- Adaptive Programming
- Facility Management
- Budget Administration
- Equipment procurement
- Guest Relations
- Staff Training
- Scheduling Coordination
- Emergency Response
- Teamwork and Collaboration
- Customer Service
- Time Management
Certification
- Aquatic Facility Operator Certification (AFO) – National Recreation and Park Association.
- Certified Pool Operator (CPO) – Pool & Hot Tub Alliance.
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
Timeline
Team Leader Manager
Tractor Supply
01.2019 - 03.2021
Aquatic Director
Appling County Recreation Department
04.2016 - Current
Service Advisor
Woody Folsom CDJR
01.2014 - 01.2016
- Aquatic Facility Operator Certification (AFO) – National Recreation and Park Association.
- Certified Pool Operator (CPO) – Pool & Hot Tub Alliance.
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
Associate of Arts - Early Childhood Special Education
Grand Canyon University
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