Jana Eggen
South Thomaston,ME
Summary
During my time in the events industry, I paid attention to every detail, and making guest's events perfect was my specialty. I found myself most often talking to the elderly family members. During these conversations I learned the most sentimental details of our guests, then implemented them into the personal event. One day someone close to me sent a local caregiving agency advertisement, for a position working with the elderly. Since then I have been working with seniors, scheduling personal caregivers, and building one on one relationships. My time listing to their stories along the way, and helping their family's find their ancestral background has been my real love.
Overview
22
22
years of professional experience
Work History
Client Care Manager
PALS for Living
09.2014 - Current
- Facilitated communication between clients and caregivers to enhance service delivery.
- Developed and implemented client care plans to improve satisfaction and retention rates.
- Trained and mentored staff on best practices in client care and service excellence.
- Analyzed personality traits, leading to streamlined connections between clients and caregivers.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and customer satisfaction, and employee productivity.
- Maintained client files, medical records, client notes, and other information.
- Drove customer loyalty by proactively offering tailored careplans based on each individual''s unique circumstances.
- Developed and implemented client care schedules to enhance service delivery. At times over 100 clients and 40 plus staff
Banquet Manager
Point Lookout
10.2009 - 09.2014
- Oversaw banquet operations, ensuring seamless execution of events and guest satisfaction.
- Coordinated with culinary team to design menus tailored to client preferences and dietary needs.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions for [1,000]-person event.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Trained and mentored staff on service standards and operational procedures for efficient event delivery.
Banquet Server
Samoset Resort
10.2004 - 10.2009
- Delivered exceptional customer service to ensure memorable dining experiences for guests.
- Assisted with banquet setup and breakdown, optimizing workflow and efficiency throughout events.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Collaborated with kitchen staff to coordinate timely food service and presentation standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Skills
- Client interviews
- Client retention
- Lead management
- In-home assessment
- Multitasking Abilities
- Active listening
Timeline
Client Care Manager
PALS for Living
09.2014 - Current
Banquet Manager
Point Lookout
10.2009 - 09.2014
Banquet Server
Samoset Resort
10.2004 - 10.2009