Jana Geoghegan
Loss Prevention Services
Mangham,LA
20
years of professional experience
Knowledge Billing Team Lead with proven track record in leading billing teams to streamline processes and improve accuracy. Managed multiple projects while enhancing team productivity and efficiency.
Billing professional with solid background in overseeing billing operations and ensuring accurate invoicing. Recognized for ability to improve team collaboration and drive results. Known for adaptability and reliability, with skills in process optimization and team management.
Work History
Billing Team Lead
4 Years 1 Month- Led billing operations, ensuring accuracy and compliance with company policies.
- Trained and mentored team members on billing procedures and best practices.
- Implemented process improvements to enhance efficiency in billing workflows.
- Coordinated cross-departmental communication to resolve billing discrepancies effectively.
- Developed training materials for onboarding new billing staff, streamlining the process.
- Managed escalations from clients, ensuring timely resolution and maintaining customer satisfaction.
- Developed comprehensive training materials for new hires, expediting the onboarding process and ensuring consistent performance standards.
Interventionist
2 Years- Gathered, organized, and analyzed data on student needs and progress.
- Implemented tracking tools to evaluate successes and areas in need of improvement.
- Collaborated with teachers to assess needs, set objectives, and discuss strategies.
- Assessed and documented student progress with established goals.
- Developed interventions for students currently struggling or at risk of falling behind.
- Enhanced knowledge by attending training and adopting new technologies.
- Utilized diverse approaches in teaching, technology and behavior modification.
- Assessed [Type] individuals for current capabilities and function levels.
Administrative Assistant
6 Years 2 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
Administrative Assistant
4 Years 9 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies and performance standards.
- Arranged rapid office equipment repair and maintenance with vendors.
Education
Bachelor of Science - Psychology
Skills
Compliance
Leadership and oversight
Team availability management
Performance evaluation
Virtual team management
Client relationship management
Investigation of account discrepancies
High-capacity task organization
Daily workflow management
Timeline
Billing Team Lead
Loss Prevention Services
07.2022 - CurrentRead More
Interventionist
Vidalia Lower Elementary
08.2018 - 08.2020Read More
Administrative Assistant
Southern Piping Supply
01.2011 - 03.2017Read More
Administrative Assistant
LCR Plumbing Warehouse
03.2006 - 12.2010Read More
University of Louisiana At Monroe
Bachelor of Science from Psychology
Read More