Summary
Overview
Work History
Education
Skills
Timeline
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Jana Healey

Longmeadow,MA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

27
27
years of professional experience

Work History

Caretaker

Diocese Of Springfield, MA
Springfield , MA
01.2019 - Current
  • Organized storage areas in order to maximize space efficiency.
  • Followed established safety procedures while performing all tasks related to caretaking duties.
  • Developed strong working relationships with tenants through courteous customer service practices.
  • Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
  • Ensured compliance with safety regulations at all times.
  • Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
  • Performed light housekeeping duties including laundry.
  • Responded promptly to requests from tenants regarding repairs or maintenance needs.
  • Assisted in the preparation of rooms or facilities for events, meetings, or guests.
  • Kept inventory of cleaning supplies, tools, and equipment, reordering as necessary.

Stylist

Spruce Salon
Chicopee, Massachusetts
02.2006 - Current
  • Demonstrated knowledge of colors, textures, cuts, silhouettes.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Provided personal consultations to determine clients' styling needs and preferences.
  • Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
  • Created custom looks for clients based on their individual style, body type, and personality.
  • Provided excellent customer service to ensure client satisfaction.
  • Attended trade shows and conferences to stay up-to-date with industry trends.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Scheduled appointments for customers using internal software system.
  • Backed up reception desk by answering phones, scheduling appointments, and processing payments.

Customer Service Representative

Walt Disney World Resort
Orlando , FL
06.1998 - 08.1998
  • Worked with teams to support goals and build experience.
  • Shadowed staff and learned advanced work.
  • Worked well in team environment as well as independently.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.

Education

Cosmetology - Cosmetology

Digrigoli School of Cosmetology
11-2003

Bachelor of Science - Hotel/Restaurant/Travel/Hospitality Management

University of Massachusetts, Amherst
05-2000

Skills

  • Multitasking abilities
  • Safety awareness
  • Housekeeping tasks
  • Emotional support
  • Personal care
  • Compassionate caregiving
  • People skills
  • Problem-solving
  • Teamwork and collaboration
  • Reliability
  • Active listening
  • Professionalism
  • Organizational skills
  • Customer relations

Timeline

Caretaker

Diocese Of Springfield, MA
01.2019 - Current

Stylist

Spruce Salon
02.2006 - Current

Customer Service Representative

Walt Disney World Resort
06.1998 - 08.1998

Cosmetology - Cosmetology

Digrigoli School of Cosmetology

Bachelor of Science - Hotel/Restaurant/Travel/Hospitality Management

University of Massachusetts, Amherst

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Jana Healey