Jana Iavorscaia
Spanaway,WA
Summary
Hard-working employee bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admin/CNA
Seniors Choice AFH
01.2017 - Current
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Transported patients between rooms and appointments or testing locations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
In Home Care Supervisor
Generations Home Care
01.2021 - 01.2022
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to clients, handled challenging situations with ease.
- Managed and maintained client case files according to regulation and organization policy.
- Supervised caregivers assisting in hiring, performance evaluations and termination processes.
- Reported investigated and completed required documentation for workplace accidents in accordance with organizational policies and procedures.
- Assisted in marketing and promotion of the brand and company allowing the company to gain more workers and more clientelle.
CNA
Korean Women's Association
08.2018 - 07.2021
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Intern as a Case Manager
Congolese Integration Network
09.2020 - 01.2021
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science - Psychology
Washington State University (Current Student)
Pullman, WAAssociate of Arts - Social Services
Pierce College
Puyallup, WA06.2021
High School Diploma -
Insight School of Washington
High Honors Student11.2017
Skills
- Customer Relationship Management
- Supervisory Experience
- HIPAA and Confidentiality Compliance
- Microsoft Office/Tech Skills
- Marketing
Certification
- CNA - Certified Nurse Assistant
- Licensed Phlebotomist
- CPR & First Aid Certifications
Languages
Romanian
Native or Bilingual
Timeline
In Home Care Supervisor
Generations Home Care
01.2021 - 01.2022
Intern as a Case Manager
Congolese Integration Network
09.2020 - 01.2021
CNA
Korean Women's Association
08.2018 - 07.2021
Admin/CNA
Seniors Choice AFH
01.2017 - Current
Bachelor of Science - Psychology
Washington State University (Current Student)
Associate of Arts - Social Services
Pierce College
High School Diploma -
Insight School of Washington
- CNA - Certified Nurse Assistant
- Licensed Phlebotomist
- CPR & First Aid Certifications
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