Tina Keller
Fort Worth,TX
Summary
Results-driven professional with expertise in customer relationship management and technical support. Enhanced team outcomes through effective problem-solving and collaboration, driving process improvements and increasing efficiency. Proficient in Microsoft Office Suite and skilled in maintaining professionalism under pressure.
Overview
20
20
years of professional experience
Work History
RMA Admin
TDSYNNEX
Fort Worth
02.2024 - 03.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs quickly to provide effective support.
- Developed innovative ideas and solutions that improved team outcomes.
- Streamlined processes and optimized performance using various software and tools.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with team members to meet project objectives and deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Customer Experience Representative
Dickies/VF
Fort Worth
09.2016 - 12.2022
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Mentored junior team members to enhance their skills and foster positive employee relationships.
- Collected customer feedback and recorded into system, sharing key details with appropriate departments and team members.
- Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Built sustainable relationships and trust with customer accounts through open interactive communication.
- Updated JBA system with order specifics and customer details, preferences and billing information.
- Prevented key account losses by researching discrepancies and correcting problems.
- Guided customers through troubleshooting, navigating company site and using services.
- Referred unresolved customer grievances to designated departments for further investigation.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Determined accurate prices for wholesale customer services, consistently searching for deals and best prices.
- Resolved customer issues with knowledgeable and friendly service, resulting in high customer satisfaction.
- Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Recommended product, service, and billing method improvements to management to minimize future issues.
- Promoted available products and services to customers during service, account management and order calls.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge skills to understand customer needs and provide real, effective solutions.
- Resolved customer complaints by applying effective communication and follow-up strategies.
- Took special orders in person and over telephone, generating additional revenue every month.
- Communicated with customers via phone, email and online chats.
- Assisted customers with making payments or completing orders in system.
Executive Assistant to the President
Woodard Building Supply
Fort Worth
10.2011 - 10.2013
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Took detailed notes in meetings and disseminated information afterward.
- Fulfilled project requests from executives and board members to support strategic initiatives.
- Partnered with internal teams to facilitate long-term research, marketing, and ad hoc projects, ensuring alignment with organizational goals.
- Ensured effective case management and administrative support to streamline operations.
- Established and organized filing systems for records, reports, and documents to enhance accessibility and retrieval.
- Managed daily invoices, reports and proposals.
- Leveraged word processing software to create proposals, letters and memos.
- Researched, collected, and analyzed data to produce informative reports and documents that supported decision-making.
- Researched and prepared information for presentations to high-level executives.
Inside Sales Coordinator
Universal Forest Products
Saginaw
11.2005 - 10.2007
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Effectively communicated with customers and prospects, helping to build lucrative and lasting business partnerships.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Delivered superior customer support to improve account retention rate.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Coordinated with outside sales representative to enhance product sales and expand market reach.
- Collaborated with team members to develop effective sales strategies that aligned with customer needs.
- Coordinated with vendors to optimize delivery schedules and ensure timely fulfillment of customer orders.
Education
Some College (No Degree) - Elementary Education
Tarrant County Community College
Fort Worth Skills
- Point of sale systems
Ordering platforms - Customer Account Management
- Order and refund processing
- Return Merchandise Authorization
- Transaction Processing
- Customer relationship management
- Customer Data Management
- Data management
- Quality Assurance
- Policies and Procedures Adherence
- Inventory Management
- Account Reconciliation
- Document Control
- Reporting and Analytics
- Process Improvement
- Task management
- Written communication Collaboration
- Technical Support
- Customer Service
- Customer engagement
- Customer needs assessment
- Conflict resolution
- De-escalation Techniques
- Problem resolution
- Responding to Difficult Customers
- Teamwork and Collaboration
- Project planning
- Microsoft Office Suite
- Efficient and Detail-Oriented
- Excellent Attention to Detail
- Friendly, positive attitude
- Calm and Professional Under Pressure
- Oral communication
- Prioritization
- Communication
- Prioritization
- Problem solving
- Relationship Building
- Retention strategies
- Brand promotion
- Customer Support Chat
- Administrative and Office Support
- Document Control
- Policies and Procedures Adherence
- Inventory Management
- Account Reconciliation
- Customer relationship management
- Invoice Preparation and Processing
- Administrative and Office Support
- Inter-Department Collaboration
- Excellent Attention to Detail
- Product Knowledge
Timeline
RMA Admin
TDSYNNEX
02.2024 - 03.2026
Customer Experience Representative
Dickies/VF
09.2016 - 12.2022
Executive Assistant to the President
Woodard Building Supply
10.2011 - 10.2013
Inside Sales Coordinator
Universal Forest Products
11.2005 - 10.2007
Some College (No Degree) - Elementary Education
Tarrant County Community College