Jana Laney
Salt Lake City,UT
Summary
Qualified Corporate Communications Specialist with strong background in crafting compelling messages, visual communications, and analytics for executive level presentations. Proven ability to develop and execute communication strategies that strengthen stakeholder engagement and trust. Demonstrated excellence in team collaboration, crisis communication, and event planning for employee engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Compliance Manager
Optum Bank
04.2023 - 12.2024
- Assessed Compliance Management Systems (CMS) including compliance policies, training, risk assessments for existing lending partner portfolios
- Analyzed media inputs for customer complaints (direct mail, call-center, social media, and Better Business Bureau) to identify complaints not being designated as complaints, mitigated, or reported on in enterprise reporting (as a team)
Compliance Director
LendingClub
08.2020 - 06.2022
- Led and served as the Compliance Committee Coordinator by preparing agendas, meeting materials, presentations, committee minutes, red-line policies, committee approvals, and distributed materials and maintained committee records
- Responsible for regulatory change management program that identified, tracked, and mitigated impacts to business departments
- Coordinated compliance exam submissions for the initial request list and ongoing exam requests
- Led compliance risk assessments of laws, departments, and banking products
- Oversaw targeted training programs to increase employee awareness and understanding of compliance requirements.
Enterprise Risk Mgmt. Director
HealthEquity
06.2017 - 07.2019
- Surveyed executive leaders and board members to identify top risks to the corporate strategy
- Presented top KRIs and risk metrics to board level committees and committee chairs
- Served on GRC team to pick and implement tool, manage issues, and define needed reporting
- Served as incident manager for data breaches including project management, customer notifications, and external presentations to clients
- Enhanced business continuity and pandemic plans
- Tested emergency communication strategies for all employees to cellphones using Everbridge tech
Technology Risk & Compliance Group Leader, Manager
Church of Jesus Christ of Latter-day Saints
12.2015 - 06.2017
- Led business CISO’s who were responsible for multiple concurrent large scale security projects
- Directed prioritization and execution of team projects, project plans, timelines, and budget to ensure timely execution of goals
- Asked to turn around two dysfunctional teams and increased the engagement score by 17%
- Partnered with IT governance team & business CISO’s to develop a control level strategy plan that was right-sized for all departments
- Managed teams responsible for overseeing the annual PCI and HIPAA/HITECH assessments
- Served on project to assess and implement russian regulatory change management project
Sr. Corporate Risk Officer
Zions Bancorporation
06.2014 - 11.2015
- Created first regulatory response program and coordinated responses to more than 70+ regulatory exams in1 year
- Integrated all findings from risk programs (credit, operational risk, compliance, internal audit, regulatory exams) into one holistic dashboard that monitored all issues from start to finish, including
- Built an issue management dashboard and provided monthly reporting to Bank CEO and C-Suite Executives
- Defined and issue management processes including integration with executive leadership performance ratings
- Implemented first regulatory response program for FDIC, OCC, FRB, and CFPB for8 Affiliate Banks and Bancorp
Education
MA Information Systems -
University of Utah
Coding Bootcamp Certificate -
University of Utah
BA Business Management -
Brigham Young University
Skills
- Corporate storytelling
- Visual communication
- Presentation design
- Creative thinking
- Organizational skills
- Information gathering and analysis
- Program planning
- Cross-functional collaboration
- Corporate governance
- Event planning
Certification
ACTIVE
- Strategic Decision & Risk Stanford Certificate
- Operational Risk Mgmt. Professional Risk Managers
- Coaching - LifeCoach School
EXPIRED
- IT Security Leadership Essentials - GIAC (GSLC)
- Business Continuity DRI Certification (CBCP)
- Third Party Risk Shared Assessments (CTPRP)
- COSO ERM Certificate (CER)
- Certified Risk Compliance Management (CRCM)
Awards
Centurion Circle CSMS Award American Express –2006 Awarded to top1%,
Deep Purple Award HealthEquity –2018
Community Service
Mentor – People Helping People (2003-2005), YWCA Board of Directors (2005-2010)
Training
- Crucial Conversations I & II
- Situational Leadership I & II
- Outward Mindset - Arbinger Institute – Anatomy of Peace
Timeline
Compliance Manager
Optum Bank
04.2023 - 12.2024
Compliance Director
LendingClub
08.2020 - 06.2022
Enterprise Risk Mgmt. Director
HealthEquity
06.2017 - 07.2019
Technology Risk & Compliance Group Leader, Manager
Church of Jesus Christ of Latter-day Saints
12.2015 - 06.2017
Sr. Corporate Risk Officer
Zions Bancorporation
06.2014 - 11.2015
MA Information Systems -
University of Utah
Coding Bootcamp Certificate -
University of Utah
BA Business Management -
Brigham Young University
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