JANA MANLEY
Henderson,NV
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
7
7
years of professional experience
Work History
Fraud Agent
Caesars Sportsbook
01.2023 - Current
- Reduced fraud cases by implementing effective detection strategies and monitoring systems.
- Enhanced customer satisfaction through timely resolution of fraud disputes and thorough investigation processes.
- Collaborated with cross-functional teams to develop robust anti-fraud measures, preventing potential losses.
- Provided training on fraud awareness and prevention techniques, increasing staff knowledge and vigilance.
Fraud and Payments Analyst
WynnBET
01.2021 - 01.2022
- Participates actively in Casinos fraud prevention and risk management activities to identify and mitigate both the banks and our clients exposure to potential fraudulent activities
- Stay update to date on patron ACT, KYC, and AML regulations
- Record data using Excel for monthly withdrawals and deposits from all patrons accounts
- Keep credit card chargeback report update as well as submit chargebacks through iQ for all MasterCard, Visa and discover credit cards
- Review accounts using CLEAR, Idology, OPS, iSight, Netbanx, my verify, Geocomply, THOR, PayPal, CAMS, and sight line to approve/decline payment withdrawals
- Request and review documentation from patrons through Zendesk.
- Conduct new hire training
Fraud analyst(customer security)
Barclays
01.2017 - 01.2021
- Take yearly training to stay up to date on AML, KYC, and regulation Z
- Take inbound and make outbound calls
- Review all accounts using Lexis Nexis, google, spokeo, scoreX and TSYS for ATO(account take over), fraud applications, and fraud transactions
- Review and approve/decline new applications
- Review all existing and possible accounts for any AML or KYC violations
- Request and review documentations from customers.
Cashier/associate
Walmart
01.2017 - 01.2021
- Provide outstanding customer service and sales support
- Clean, fold, and assemble all new and old products
- Stock shelves
- Maintain the cash register and help customers locate price for any items missing price tags.
Education
Some College (No Degree) - General ED
Lancaster High School
LancasterSkills
- Exceeds in customer service
- Fast-learner, trainable and adapts to work settings
- Creative problem solver and team player with multitasking skills
- Positive attitude with the ability to achieve directed goals
- Efficient conflict-resolution and decision-making
- Experience with analyzing, researching, and investigation/fraud
- Proper telephone etiquette and operate multi-line phones
- Computer skills to include Microsoft Word/Excel/PowerPoint, email correspondence and internet navigation
- Typing speed of 60 WPM and data entry skills
- Diligent and reliable work ethic
- Investigation Techniques
- Fraud Prevention
- Transaction Monitoring
- Time Management
- Know Your Customer
Timeline
Fraud Agent
Caesars Sportsbook
01.2023 - Current
Fraud and Payments Analyst
WynnBET
01.2021 - 01.2022
Fraud analyst(customer security)
Barclays
01.2017 - 01.2021
Cashier/associate
Walmart
01.2017 - 01.2021
Some College (No Degree) - General ED
Lancaster High School
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