Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jana Masten

Ballston Spa,NY

Summary

Detail-oriented Guest Services Associate with 22 years of experience. Poised and patient successful working closely with broad range of different personalities. Pleasant and compassionate individual offering exemplary customer service and support.

Overview

25
25
years of professional experience

Work History

Guest Services

Cumberland Farms
02.2024 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.


Retail/packaging Associate

Barkeater Chocolates
11.2021 - 02.2024

Packaged product prepared on site

Worked in store front selling locally made products

Traveled area to generate wholesale business

Station Agent

Revolution Rail
07.2020 - 02.2024

Greeted customers as they came into the Station.

Checked people in and out

Answered phones and made reservations


Lead Rental Agent

EHI, Alamo, National Car Rental
12.1998 - 04.2020


  • Maintained a high level of professionalism, ensuring all clients received excellent service throughout their rental experience.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.

Education

Bachelor of Science - Elementary Education

SUNY College At Plattsburgh
Plattsburgh, NY
05.1985

Skills

  • Greeting Customers

  • Customer service

Timeline

Guest Services

Cumberland Farms
02.2024 - Current

Retail/packaging Associate

Barkeater Chocolates
11.2021 - 02.2024

Station Agent

Revolution Rail
07.2020 - 02.2024

Lead Rental Agent

EHI, Alamo, National Car Rental
12.1998 - 04.2020

Bachelor of Science - Elementary Education

SUNY College At Plattsburgh
Jana Masten