Jana Smith
Dallas
Summary
Operations-focused Assistant Manager with experience supporting high-volume teams through structured processes, accurate reporting, and consistent follow-through. Strong phone communicator comfortable coordinating schedules, confirming appointments, and maintaining detailed records. Proven ability to enforce operational standards, hold team members accountable, and ensure workflows are completed accurately and on time. Quick learner of new systems and technology.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Chips old fashioned hamburgers
Dallas
03.2022 - Current
- Supported daily operations in a fast-paced, high-volume environment by maintaining structured processes and enforcing company standards.
- Handled inbound calls for customer orders and reservations while ensuring accurate order entry and follow-through.
- Communicated directly with vendors and leadership to coordinate ordering, inventory needs, and operational updates.
- Prepared and reviewed daily sales reports to ensure financial accuracy and proper documentation.
- Maintained and managed tip distribution spreadsheets and ensured compliance with reporting standards.
- Followed up with team members to ensure tasks, documentation, and shift responsibilities were completed accurately and on time.
- Coordinated staff scheduling and shift coverage to prevent operational gaps.
- Resolved customer concerns calmly while protecting company standards and policies.
- Balanced competing priorities while maintaining organization under pressure.
- Conflict resolution.
Education
Little Elm High School
Little Elm, TXSkills
- Operational & Administrative Support
- Process Enforcement & Accountability
- Professional Phone Communication
- Sales Reporting & Daily Reconciliation
- Scheduling & Coordination
- POS Systems (Focus)
- Vendor Management (Sysco Ordering Platform)
- Detail-Oriented Documentation
- Deadline-Driven Execution
- Conflict Resolution
Certification
- TABC
- Food Handlers
Timeline
Assistant Manager
Chips old fashioned hamburgers
03.2022 - Current
Little Elm High School