Jana Thornton
Midlothian,USA
Summary
Dynamic and detail-oriented professional with a strong background in customer service and technology management, excelling in organization and effective communication. Proven track record in implementing and managing 1:1 technology programs, including Apple devices and Chromebooks, while facilitating device rollouts during critical periods such as COVID-19. Expertise in inventory control, device assessment, and collaboration with educational stakeholders to ensure seamless technology integration across the district. Committed to maintaining confidentiality and data integrity while overseeing departmental budgets, vendor relations, and implementing new management systems.
Overview
27
27
years of professional experience
Work History
Mobile Solutions Specialist
Midlothian ISD
Midlothian, TX
08.2017 - Current
- Collaborated with customers to troubleshoot and resolve account and billing challenges, ensuring a seamless service experience.
- Analyzed and diagnosed device malfunctions, providing effective solutions to restore customer device performance.
- Drove operational productivity initiatives in partnership with senior leadership to streamline processes and enhance efficiency.
- Achieved successful system updates and component installations, enhancing overall functionality. Delivered effective program setups that improved user experience and operational efficiency. Drove initiatives to optimize system performance through strategic updates.
- Managed appointment setup to ensure timely access to supplementary support resources.
- Enhanced operational efficiency by working closely with department team members to streamline workflows.
- Coordinated logistics and resources for effective device deployment in response to COVID-19 challenges.
- Provided clear and patient explanations of technical issues to enhance customer understanding and support service excellence.
- Conducted preventive maintenance and performed expert repairs to extend device lifespan and ensure optimal functionality.
- Enhanced financial performance by promoting additional services, devices, and maintenance plans to clients.
- Conducted thorough inspections and diagnostics to ensure optimal functionality of smartphones and tablets.
- Monitored and replenished supplies to support timely execution of customer repair and maintenance services.
- Implemented systematic organization and cleanliness protocols in workspaces to reflect commitment to excellence and professionalism.
- Monitored evolving industry technologies to anticipate and address customer needs.
- Facilitated device and system component installation and repairs to ensure operational efficiency.
- Responded to service inquiries during standard and after-hours, providing timely assistance to enhance customer experience.
- Coordinated and executed multiple deployment projects, maintaining focus on deadline compliance and project deliverables.
- Analyzed and refined work processes through the application of quality-improvement methodologies.
- Investigated and documented typical connectivity workflow problems to inform process improvements.
- Collaborated effectively with a diverse team to achieve objectives and resolve product and service-related challenges.
- Enhanced operational efficiency by recruiting and training employees to maximize productivity.
- Monitored and recorded customer repair activities to maintain comprehensive metrics on hours, supplies, and results.
- Oversaw the integration of district-wide online resources while coordinating with application vendors to enhance service delivery.
- Coordinated and evaluated technology requests across the district to enhance operational efficiency.
- Assisted in procurement processes to acquire necessary materials. Supported receiving operations to ensure timely inventory updates. Collaborated with team members to maintain accurate stock levels.
- Managed item tagging and import processes to ensure efficient inventory tracking and organization.
- Assisted in processing requisitions and purchase orders efficiently. Supported teams in maintaining accurate inventory records. Contributed to timely procurement of necessary materials.
- Collaborated with department administration to develop and manage yearly budget allocations.
- Evaluated current salary of $73,000 to align with industry standards and employee performance.
Technology Specialist
Midlothian ISD
Midlothian, TX
08.2012 - 08.2017
- Tracked and recorded ticket status to ensure timely updates for supervisors and users.
- Established company infrastructure to support approximately 10,000 users.
- Managed operation and calibration of technical and laboratory equipment to ensure optimal performance.
- Cultivated professional expertise through participation in workshops, analysis of industry publications, and networking with peers.
- Oversaw inventory management of equipment and supplies, ensuring optimal availability for team operations.
- Leveraged PowerSchool to enhance daily operations and foster advanced proficiency among team members.
- Delivered comprehensive training on device equipment operation to enhance user proficiency and prevent damage.
- Monitored emerging technologies and proposed actionable enhancements to elevate audio-visual quality.
- Delivered expert troubleshooting and support for audiovisual challenges during presentations to enhance overall productivity.
- Supported teachers in enhancing technology skills to cultivate student enthusiasm for education.
- Monitored and organized technology equipment inventory to ensure operational readiness.
- Procured materials aligning with current needs, fostering curiosity, and supporting learning.
- Facilitated relocation and reinstallation of AV equipment to enhance operational performance and reliability.
- Utilized physical books, internal databases, and online resources to assist patrons with a variety of inquiries.
- Cultivated collaborative relationships with staff, administrators, and students to effectively troubleshoot technology issues.
Community Based Instruction Aide, Special Ed
Midlothian ISD
Midlothian, TX
08.2011 - 10.2012
- Supported students in obtaining appropriate care to enhance overall well-being.
- Implemented a wide range of teaching strategies to enhance lesson creation and planning.
- Partnered with special education educators to tailor instructional materials to meet the unique needs outlined in individual education plans (IEPs).
- Supported students with specialized needs in achieving tasks and enhancing practical skills.
- Engaged with conventional education instructors from multiple departments to improve instructional strategies and support student success.
- Nurtured supportive relationships with students to boost overall engagement levels.
- Designed and implemented classroom activities for small groups and individuals to enhance differentiated learning experiences.
- Created innovative learning strategies to enhance student engagement and accommodate diverse learning styles.
- Guided students in developing empathy for others, contributing to increased self-esteem and a healthier self-image.
- Facilitated language development by implementing reading and storytelling activities.
- Designed and executed repetitive training sessions to reinforce essential life skills among students with autism, ensuring skill retention and application.
- Facilitated specialized classroom instruction tailored to students with developmental disorders.
- Coordinated comprehensive planning and preparation efforts to ensure smooth transitions for students across grade levels.
- Addressed learning gaps and facilitated student instruction through effective teaching aids and motivational strategies.
- Facilitated the application of developmental practices and educational theories to support the achievement of educational objectives.
- Oversaw field trips to local parks, fire stations, and zoos to enhance social skills and foster community awareness.
- Mastered and upheld comprehensive understanding of all MISD policies and procedures.
- Provided minor first aid to injured students and coordinated with school nurse for further assistance.
Technology Aide
Midlothian ISD
Midlothian, TX
08.2009 - 05.2011
- Maintained functionality of office equipment and ensured adequate supply levels to enhance operational efficiency.
- Organized files and developed spreadsheets to streamline data management. Faxed reports and scanned documents for efficient record-keeping. Supported team members by maintaining an orderly filing system.
- Streamlined administrative and procedural processes to enhance accuracy and efficiency.
- Managed document processes to uphold accuracy and adherence to company standards.
- Assisted campus staff with technology and program challenges. Supported operations of a computer lab with 30 devices.
- Led initiatives to optimize printer and copier operations and oversaw supply chain management. Implemented strategies to enhance equipment performance and streamline supply processes. Managed resources to ensure efficient operation and availability of essential supplies.
- Collaborated with district communications department to deliver materials, photos, and descriptions for public dissemination.
- Revamped documentation processes to optimize office operations and boost productivity.
- Monitored product usage and sourced supplies effectively to reduce operational costs through detailed inventory management.
- Ensured accurate scheduling by applying strong attention to detail in daily calendar management and producing weekly and monthly reports.
- Facilitated timely resolution of issues, resulting in elevated campus satisfaction ratings.
- Achieved team goals through strategic partnerships with staff to disseminate and apply best practices.
- Safeguarded staff and student data integrity through strict adherence to confidentiality protocols during information input.
- Directed special projects to address challenges and implement effective problem-solving strategies.
- Resolved technology issues efficiently to minimize downtime and escalated critical problems to technology services for immediate attention.
- Developed and instituted streamlined processes for efficient management of notes and documents to enhance accessibility.
- Coordinated efforts between technology services and curriculum departments to enhance operational efficiency across the organization.
- Oversaw student information tracking to enhance organization and accessibility of computer lab program data.
- Delivered comprehensive training on gradebook systems for K-5 educators to improve student assessment accuracy.
- Investigated and resolved customer concerns to maintain satisfaction and strengthen retention efforts.
- Developed and maintained positive relationships with staff and students to support a cohesive educational environment.
- Advocated for organizational goals to enhance team alignment and performance.
- Compiled and organized information for campus newsletter, ensuring timely dissemination of events and updates to staff and parents.
Special Education Aide
Duncanville ISD
Duncanville, TX
08.1999 - 05.2001
- Facilitated individualized support for students requiring additional academic or behavioral guidance during classes.
- Delivered assistance to the Special Needs Department and students, fostering an inclusive learning environment.
- Implemented strategies to foster good behavioral habits in students, emphasizing positive reinforcement and disciplined study practices, with careful application of physical intervention when required.
- Implemented targeted methods to enhance behavioral management and support positive outcomes.
- Provided assistance to students in mastering assignments and comprehending lesson plans to enhance academic performance.
- Facilitated the printing and distribution of class handouts and worksheets for teachers during classroom sessions.
- Coordinated student engagement initiatives to foster a productive learning atmosphere.
- Facilitated a positive learning environment by monitoring classroom dynamics and resolving behavioral challenges.
- Managed student interactions during lunch and physical education, ensuring a constructive atmosphere for extracurricular activities.
- Delivered targeted educational support in mathematics, reading, science, and history to enhance student understanding and performance.
- Supported disabled students in navigating restroom facilities to promote independence and safety.
- Documented student challenges and achievements to enhance support services and improve learning outcomes.
- Oversaw students during after-school transportation, ensuring safety and order during boarding and exiting of school buses.
- Supported faculty in organizing and optimizing curriculum and lesson plans to enhance educational delivery.
- Provided targeted academic support to students, ensuring alignment with their Individualized Education Programs (IEPs).
- Facilitated communication with parents regarding academic and behavioral performance to foster student development.
- Facilitated transportation of non-ambulatory students across campus facilities.
- Evaluated student needs within IEP framework and communicated inconsistencies to faculty.
- Collaborated with educational staff to deliver effective instruction for students with Down Syndrome, Autism Spectrum Disorders, and various genetic disabilities.
- Assisted in academic and social development to enhance learning experiences for student with Down Syndrome.
- Facilitated personalized tutoring sessions for student with Autism to enhance learning outcomes.
- Collaborated with educators to revise individual education plans, enhancing support for student objectives and addressing challenges.
- Facilitated student development in speech patterns through augmentative and alternative communication methods.
- Monitored and guided students in the proper use of personal medical equipment to enhance safety and prevent injuries.
Education
Bachelor of Arts - Christian Education
Louisiana Baptist University
Shreveport, LA05-2011
High School Diploma - undefined
Carthage High School
Carthage, TX05-1995
Skills
- Communicates and works well with a team and with staff, students, administrator-level employees, and parents
- Product knowledge
- Self-starter
- Organized, planner, list maker
- Flexible
- Data Management
- Policies implementation
- Mobilization management
- Schedule coordination
- Understanding of device management systems
- Safety regulations regarding Data Security
- Diagnosing device issues
- Client relationships
- Data entry
- Updating software
- Opening and closing procedures
- Project management of devices
- Software troubleshooting
- Service desk support
- Hardware upgrades
- Hardware diagnostics
- Technical troubleshooting
- Computer maintenance
- Application installations and software upgrades
- Pricing quotes
- Customer relationship management
- Quality assurance
- Project management
- Troubleshooting product problems
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Interpersonal communication
- Time management abilities
- Adaptability
- Written communication
- Troubleshooting
- Professional demeanor
- Problem-solving aptitude
- Database administration
Timeline
Mobile Solutions Specialist
Midlothian ISD
08.2017 - Current
Technology Specialist
Midlothian ISD
08.2012 - 08.2017
Community Based Instruction Aide, Special Ed
Midlothian ISD
08.2011 - 10.2012
Technology Aide
Midlothian ISD
08.2009 - 05.2011
Special Education Aide
Duncanville ISD
08.1999 - 05.2001
High School Diploma - undefined
Carthage High School
Bachelor of Arts - Christian Education
Louisiana Baptist University