Janaa Ross
Douglassville,PA
Summary
Patient-focused Medication Aide with exceptional listening and communication traits. Energetic and amicable with advanced understanding of medications, possible side effects and adverse reactions. Knowledge of applying topical, oral, nasal and sublingual medications. Highly skilled in monitoring vital signs, both post and pre-medication administration. Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 5+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.
Overview
6
6
years of professional experience
Work History
Nurse Aide/Certified Medication Aide
The watermark at Bellingham
West Chester, PA
10.2023 - Current
- Provided patient care, including bathing and dressing.
- Assisted with transferring patients from bed to wheelchair or strher.
- Performed vital signs checks on patients such as temperature, pulse, respiration rate, and blood pressure.
- Monitored patient's condition and reported any changes to the registered nurse or physician.
Customer Service Representative
Indepence Blue Cross
Philadelphia, PA
06.2022 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Assistant
Vybe urgent care
Philadelphia, PA
05.2021 - 06.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional setting
BHT
US Medical Staffing Inc.
Philadelphia, Pennsylvania
02.2019 - 03.2021
- Developed basic strategies to promote patient safety, wellness and independence.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
Education
High School Diploma -
Mastery Charter School
Philadelphia, PA08-2018
Associate of Science - Nursing
Pennsylvania Institute of Technology
Media, PASkills
- Valid PA driver's license
- Patient-focused care
- Medical terminology knowledge
- Compassionate Care
- Mobility support
- Catheter change and preparation
- Ambulation Assistance
- Basic Life Support
- Medication Administration
- Adaptable
- Basic Housekeeping
- Vital signs monitoring
- Documentation expert
- Patient Education
- Wound Care
- Confidentiality
- Understands medical procedures
- HIPAA
- Emergency Response
- Specimen Collection
- Patient Monitoring
- Records Management
- Toileting assistance
- Crisis intervention
- Documentation management
- Behavioral observation
Licenses
- Phlebotomy Feb 2021- Current
Timeline
Nurse Aide/Certified Medication Aide
The watermark at Bellingham
10.2023 - Current
Customer Service Representative
Indepence Blue Cross
06.2022 - 10.2023
Medical Assistant
Vybe urgent care
05.2021 - 06.2022
BHT
US Medical Staffing Inc.
02.2019 - 03.2021
High School Diploma -
Mastery Charter School
Associate of Science - Nursing
Pennsylvania Institute of Technology