MELISSA K VASCONI
Tionesta,PA
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.
Overview
23
23
years of professional experience
Work History
State Tested Nurse Aide
Warren Manor Health And Rehab
Warren, Pennsylvania
07.2024 - Current
- Used mobility devices to transport patients.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Reported any changes in patient health status to nursing staff promptly.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Monitored food and fluid intake and output levels for assigned patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Organized games and other activities to engage clients and offer mental stimulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Helped residents walk with or without self-help devices.
- Watched over patients to identify potential symptoms of medical conditions.
- Responded quickly when emergency situations arise such as falls or seizures.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Administrative Office Assistant
Forest county Department of Transportation
Marienville, PA
05.2021 - Current
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Guest Services Coordinator
Gateway Lodge
Cooksburg, PA
06.2021 - 08.2021
- Set up appointments, processed payments and responded to wide range of questions.
- Provided details and directions for area attractions.
- Managed guest check-in and check-out procedures.
- Answered phone calls and emails to make accurate reservations.
- Answered all guest requests, including turn-down service, extra toiletries and purchases from local stores.
- Scheduled special guest services internally and externally, including spa and dinner reservations.
- Oversaw special arrivals and departures, including celebrities.
- Provided immediate room service to guests or contacted housekeeping or maintenance to help.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Customer Service Associate
Lowes
04.2014 - 02.2020
- Customer service focused specializing in flooring.
- Handle all aspects of sale from product knowledge, applications and installation.
- Schedule installation and engage with both customer and installer, following up to ensure customer satisfaction and quality.
- Responsible for maintaining a clean, safe fully stocked area.
Server, Hostess, Bartender
Combine Brothers
05.2002 - 01.2020
- Responsible for excellent customer service and maintaining a clean safe area Responsible for opening and closing and preparation of facilities for following day.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Education
Hickory High School
01.1998
Skills
- Customer Support
- Technologically savvy
- Prioritization and time management
- Computer skills
- Privacy and confidentiality
- Compassion and empathy
- Collecting specimens
- Patient-focused care
- Documenting behaviors
- Observing responses
- Vital sign recording
- Conducting intakes
- Care plan implementation
- Infection control procedures
- Responding to emergencies
- Trustworthy companion
- Patient relations
- Shared governance
- Tracheostomy care
- Assisting with personal grooming
- Condition monitoring
- General housekeeping
- Positioning patients
- Reliable team player
- Valid PA driver's license
- Patient management
- Mobility assistance
- Healthcare ethics
- Compassionate
- HIPAA compliance
Additional Information
- AWARDS AND ACKNOWLEDGEMENTS , SafeServ certified restaurant management safe practices US Gymnastics Federation Coaching Certification High sales/add-on awards- Lowes Excellent customer service awards- Lowes
- State tested nurse aid certification
Timeline
State Tested Nurse Aide
Warren Manor Health And Rehab
07.2024 - Current
Guest Services Coordinator
Gateway Lodge
06.2021 - 08.2021
Administrative Office Assistant
Forest county Department of Transportation
05.2021 - Current
Customer Service Associate
Lowes
04.2014 - 02.2020
Server, Hostess, Bartender
Combine Brothers
05.2002 - 01.2020
Hickory High School