Janadia butler
Albany,Georgia
Summary
Dynamic Customer Service & Sales Representative with proven success at Continuum Global Solutions, enhancing customer satisfaction through effective problem-solving and active listening. Skilled in managing high call volumes and training users, I drive results and foster strong relationships, ensuring seamless technology adoption and maximizing organizational value.
Diligent customer service with knack for resolving customer inquiries and closing sales efficiently. Demonstrated success in building strong customer relationships and driving repeat business. Proven ability to handle complex issues with effective communication and problem-solving skills.
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Overview
6
6
years of professional experience
Work History
Customer Service & Sales Representative
Continuum Global Solutions
05.2023 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
Application Specialist
Premier Disability Services
04.2019 - 12.2022
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Established strong relationships with vendors, negotiating favorable contracts that maximized value for the organization.
Education
High School Diploma -
Catapult Academy
Albany, GA05-2017
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Product knowledge
- Problem-solving
- Conflict resolution
- Cultural awareness
- Call center experience
- Critical thinking
- Data entry
Timeline
Customer Service & Sales Representative
Continuum Global Solutions
05.2023 - Current
Application Specialist
Premier Disability Services
04.2019 - 12.2022
High School Diploma -
Catapult Academy
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