Janae Brown
Chrysalis House
Gaithersburg,M.D
1
Certification
7
Years of experience
I have experience providing exceptional administrative support to senior executives, helping streamline daily operations through efficient meeting coordination, calendar management, and comprehensive report preparation.
I take pride in maintaining confidentiality, staying organized, and ensuring leadership has the information and support needed to make informed decisions. My strong attention to detail, professionalism, and commitment to excellence have allowed me to contribute to efficient operations and help leaders achieve organizational goals.
Work History
Residential Coach
2 Months- Facilitated daily living skills training for residents, promoting independence and self-sufficiency.
- Monitored resident progress, documenting behavioral changes and adjusting strategies as needed for effectiveness.
- Led group activities and therapeutic sessions, fostering community engagement and social skill development among residents.
- Implemented safety protocols to ensure a secure environment for residents and staff during daily operations.
Administrative Assistant
1 Year 5 Months- Filling, answering phones customer service processing paperwork, data, entry and procurement of supplies.
- Developing a working knowledge of agency software and contracting policies and procedure.
- Reviewing a wide variety of invoices, vouchers, and other miscellaneous payment request.
- Verifying statistical reports for accuracy and completeness, complying information and handling and adjusting complaints
- Knowledge of the Army protocol and office etiquette
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Administrative Assistant
1 Year- Managed multi-line phone system, ensuring efficient customer communication
- Directed callers to appropriate departments, improving service efficiency
- Scheduled meetings, enhancing department coordination
- Maintained a friendly and professional demeanor, promoting a positive company image
- Performed administrative task, including comprehensive filing, contributing to office organization
Help Desk Technician
3 Years 8 Months- Assisting customers seeking technical support, diagnosing and resolving hardware and software problems using various diagnostic techniques
- Providing exceptional customer service being patient and friendly, ensuring that they feel heard and supported through the troubleshooting process
- Documenting accurate records of customers interactions problems encountered in their resolutions for knowledge based purposes
Education
- Dental Assistant
Graduate
Skills
Network experience Local Network (LAN)
Cisco
Technical support via Email
chat
phone lines
Software installation
Microsoft Word
Excel
Power Point
Outlook Ability to prioritize and problem solve
Excellent written and oral communication skills
Leadership
Comprehensive knowledge of PC operating systems (Windows 10/11)
Attention to detail
Certification
CompTIA Security+
CLEARENCE
Confidential
Timeline
Residential Coach
Chrysalis House
06.2026 - CurrentRead More
Administrative Assistant
Department Of Defence
08.2024 - 01.2026Read More
Administrative Assistant
Auto-nation
08.2023 - 08.2024Read More
Help Desk Technician
Constellation
12.2019 - 08.2023Read More
Fortis College
from Dental Assistant
Read More