Janae Bruno

• Assisted clients with, dressing, grooming, and personal hygiene at Mending Hands Healthcare Agency.
• Delivered companionship and emotional support during daily in-home care visits, fostering trust and comfort for clients.
• Monitored client safety and reported changes in condition to agency supervisors.
• Facilitated client mobility to enhance independence and ensure safety in everyday activities. and independence for disabled individuals and continually monitored safety.
• Supported meal preparation, feeding, and light housekeeping in client homes.
• Documented client observations and visit notes in agency records.
• Followed individualized care plans and family instructions for each client.
• Maintained clean, respectful environments while preserving client dignity and privacy.
• Supported family members during difficult times by actively listening and compassionately addressing their needs and concerns about the patient's health and care plan.
• Provided reliable transportation for clients, enabling them to fulfill daily tasks and appointments. shop for groceries, attend doctor appointments and run errands.
• Built strong and trusting rapport with clients and loved ones.

• Picked customer orders from shelves and conveyer lines.
• Picked customer orders from shelves and conveyor lines.
• Scanned packages in Amazon delivery station using handheld devices.
• Loaded and unloaded trailers following Amazon safety procedures.
• Stowed inventory into designated bins and storage locations.
• Inspected products for damage and reported inventory issues to uphold quality standards.
• Assisted team members during peak delivery station operations to enhance workflow and efficiency.
• Inspected products for damage and reported inventory issues.
• Maintained tidy shelves, workstations, and pallet areas to ensure a safe work environment.
• Followed workplace safety rules across Amazon storage areas.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Received deliveries, scanned packages, and updated orders in internal database.
• Supported team workflow during busy Amazon delivery station shifts.
• Facilitated teamwork to enhance productivity during peak operations. during busy Amazon delivery station shifts.
• Packed boxes and stocked using organizational guidelines.
• Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
• Protected items by wrapping in cling film, padded moving blankets and tape.
• Cleaned empty storage areas to achieve proper sanitation regulations and make the area fit for future use.
• Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
• Packed customer shipments following Amazon quality and labeling standards.

• Sell nonstandard auto insurance to new and existing clients, consistently meeting sales targets.
• Developed and maintained strong client relationships, contributing to improved retention and satisfaction.
• Educated clients on suitable insurance products while ensuring compliance with data privacy regulations.
• Instructed clients on suitable insurance options while ensuring data privacy adherence.
• Conducted customer needs assessments to identify appropriate coverage levels and options.
• Reassessed existing policies for coverage gaps and renewal changes.
• Processed policy applications and updated client records in agency systems.
• Coordinated quotes, binders, and policy documents with carriers and underwriters.
• Facilitated the collection of quotes to provide clients with competitive options., binders, and policy documents with carriers and underwriters.
• Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
• Supported branch sales goals through phone follow-up and lead conversion.
• Provided assistance with billing inquiries, payment processing, and customer service issues.
• Explained state insurance requirements, including SR-22 filings and coverage limits.
• Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
• Recognized and pursued ways to enhance client portfolios with new services. for cross-selling additional policies or services to existing customers.
• Performed routine follow-up calls to assess customer satisfaction with products and services.
• Exceeded company sales goals for new policies.

• Sold nonstandard auto insurance to new and existing clients, exceeding sales targets.
• Cultivated strong client relationships, enhancing retention and satisfaction.
• Managed transaction records accurately, ensuring timely deposits and compliance.
• Educated clients on suitable insurance products while adhering to data privacy regulations.

• Trained team members on cash handling, POS use, and store procedures to ensure efficient operations and accurate transactions.

• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Greeted guests and processed counter and drive-thru orders at Burger King.
• Operated a cash register and handled payment transactions for guest orders.
• Prepared flame-grilled sandwiches, fries, and drinks following Burger King standards.
• Supported teammates by coordinating order assembly and optimizing service speed during peak hours.
• Restocked condiments, packaging, and kitchen supplies during busy shifts.
• Maintained high standards of customer service in high-volume shifts, enhancing guest satisfaction and loyalty.
• Fostered a positive atmosphere by communicating warmly with patrons. while taking orders and promoted a positive image for the business.
• Talked pleasantly with customers while taking orders and promoted positive image for business.
• Processed payments on a cash register and counted back bills and change to patrons.
• Tailored orders to address customer allergies and gluten concerns.
• Modified meal options based on customer dietary restrictions.

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Managed daily Dunkin' Donuts restaurant operations and staff schedules
• Supervised crew performance, training, and shift coverage
• Oversaw guest service standards and resolved customer concerns
• Controlled inventory ordering, stock levels, and product receiving
• Reviewed sales reports to optimize labor plans and enhance operational efficiency
• Reviewed sales reports and adjusted labor plans
• Established vendor communication channels to streamline order processing and maintenance requests
• Coordinated vendor communication and maintenance requests
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Created schedules and monitored payroll, ensuring alignment with budgetary constraints.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Recorded monthly sales data to assist in financial planning and analysis to generate reports for business development planning.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Delegated work to staff, setting priorities and goals.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Mitigated business risks by working closely with staff members and assessing performance.
• Forecasted customer demand to set prices or credit terms for goods or services.

• Greeted customers to foster positive shopping experience. to create a welcoming environment.
• Processed customer transactions to ensure accuracy and efficiency. efficiently during checkout.
• Set up new displays to enhance product visibility.
• Answered phone calls to provide information and support. promptly to address inquiries.

• Managed guest check-in and check-out processes.
  Processed guest payments and handled wake-up call requests.
• Ensured food and beverage market was well-stocked to meet guest needs.
• Provided prompt customer service and resolved guest complaints to maintain guest satisfaction.
• Communicated guest information to relevant departments, and resolved discrepancies with housekeeping.
• Stocked and maintained food and beverage market to ensure product availability for guests.

• Supervised morning shifts to ensure accurate orders and high-quality customer service.
• Supervised morning shifts, ensuring order accuracy, and customer service.
• Monitored staff performance to maintain high standards of customer service.
• Assisted with hiring, training, and employee record-keeping.
• Supported daily cash management.
• Managed daily cash operations to ensure accurate financial reporting.

• Managed incoming guest calls to process condominium rental reservations and cancellations efficiently.
• Collected payments during check-in and check-out procedures to ensure proper transactions.
• Managed incoming guest calls to facilitate condominium rental reservations and cancellations.
• Assisted management by organizing credit card statements and filing paperwork, streamlining owner contract processing.

• Delivered guest service and prepared food items to enhance customer satisfaction.
• Prepared food items and assembled sandwiches to meet customer expectations.
• Assembled sandwiches and prepared food items to ensure quality and meet customer expectations.

• Exceeded sales goals and performance standards.
• Created engaging shopping experience that encouraged customer loyalty.
• Monitored and researched fashion trends to provide informed style advice.
• Adhered to loss prevention practices to protect assets.
• Executed operational procedures per company policies.
• Supported efficient merchandise shipment operations to maintain inventory flow. Maintained the store's appearance, and organized the stock room.

• Coordinated caregiver resources to enhance teamwork and collaboration.
• Developed planning initiatives to improve Child Care Giver professional skills.
• Provided support for absent Child Care Givers, maintaining service quality and continuity. as needed to maintain service continuity.
• Assisted children by providing attentive care when parents or family members were unavailable. during the unavailability of parents or family members.
• Addressed children's basic needs, including bathing and feeding.
• Prepared children for kindergarten and assisted older children with homework support.