JANAE GAGNON
Hays,KS
Summary
Client Services member bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in education. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Client Services Support
E.L. Achieve, Inc
11.2019 - Current
- Utilizes Daylite software to organize staff schedules
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Participated in team projects, demonstrating abilities to work collaboratively and effectively
Executive Assistant to the Chief Executive Officer
Eagle Broadband Investments, LLC
04.2018 - 11.2019
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened over 50 calls and emails per day and responded accordingly to support executive correspondence.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Classroom Aide
Lincoln Elementary School
08.2017 - 05.2018
- Supported students' educational programs as outlined in their Individual Educational Plan (IEP)
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Monitored student classroom and outdoors activities to promote student safety.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Seasonal Tax Assistant
Jacobs Plumbing, LLC
01.2015 - 04.2022
- Organized end of year documents
- Identified potential audit red flags to minimize risk of IRS audits.
- Developed spreadsheet models to accurately track tax information.
- Developed tax plans and projections to help clients meet objectives.
Education
Master of Science - Health, Human Performance, and Recreation, Sport Management
Pittsburg State University
Pittsburg, KS05.2022
Bachelor of Science - General Studies, Health and Human Performance
Fort Hays State University
05.2018
Skills
- Correspondence Writing
- Deductible Expense Identification
- Customer Retention Strategies
- Year-End Tax Provision Proficiency
- QuickBooks Proficiency
- Account Reconciliation
- Administrative Support
- Monthly Financial Statements
- Performance Improvement
- Client Invoicing
- Financial Management
- Finance
Affiliations
Kansas Association for Health, Physical Education, Recreation, and Dance, National Strength and Conditioning Association, Hays Area Young Professionals Phi Kappa Phi Honor Society
Timeline
Client Services Support
E.L. Achieve, Inc
11.2019 - Current
Executive Assistant to the Chief Executive Officer
Eagle Broadband Investments, LLC
04.2018 - 11.2019
Classroom Aide
Lincoln Elementary School
08.2017 - 05.2018
Seasonal Tax Assistant
Jacobs Plumbing, LLC
01.2015 - 04.2022
Master of Science - Health, Human Performance, and Recreation, Sport Management
Pittsburg State University
Bachelor of Science - General Studies, Health and Human Performance
Fort Hays State University