JANAE GOUGH
Sault Ste. Marie,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scoring Team Leader
Cognia
07.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Assessment Scorer
Cognia
06.2022 - 08.2023
- Score Students assessments from grades 5-12th
- Provide Feedback on assessments
- Maintain a productive speed in a 8 hour shift
Cashier/ Customer Service
Stain Brothers
01.2012 - 02.2022
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Education
Medical Coding
AAPC
Online 03.2023
Bachelor of Science - Wildlife Management
Lake Superior State University
Sault Ste. Marie, MI05.2018
Skills
- Customer Service
- Advising and Coaching
- Goal Oriented
- Issue Resolution
- Coaching and Mentoring
- Medical Terminology
- Anatomy and Physiology
- Medical Coding COC Certified
Certification
- COC - Certified Outpatient Coder
Timeline
Scoring Team Leader
Cognia
07.2022 - Current
Assessment Scorer
Cognia
06.2022 - 08.2023
Cashier/ Customer Service
Stain Brothers
01.2012 - 02.2022
Medical Coding
AAPC
Bachelor of Science - Wildlife Management
Lake Superior State University
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