Kyonnie Bell
Ocean Springs,MS
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
5
5
years of professional experience
Work History
Scoring Assistant Seasonal Employee
NCS PEARSON, INC
02.2023 - Current
- Provided comprehensive solutions to customers for scoring open-ended assessment items
- Listened to student responses to open-ended questions and scored on how well children spoke and addressed prompts
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Administrative Assistant
Ocean Adventures Marine Park
08.2022 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Customer Service Representative
Alorica-Verizon Company
03.2021 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided customers with troubleshooting, general knowledge regarding their account balances, billing and processing
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Costco Wholesale
07.2020 - 09.2020
- Provided customers with product information, billing inquiries, and troubleshooting
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Sitel
05.2020 - 07.2020
- Handled high volume of incoming calls and provided accurate account and financial product information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Biology
Mississippi State University
08.2022
Skills
- Microsoft Word
- Excel
- Billing
- Troubleshooting
- Excellent communication skills
- Tech support
- Data entry
- Product sales/Inbound sales
- Lesson Planning
- Differentiated Instruction
- Customer service
- Office administration
Timeline
Scoring Assistant Seasonal Employee
NCS PEARSON, INC
02.2023 - Current
Administrative Assistant
Ocean Adventures Marine Park
08.2022 - 09.2024
Customer Service Representative
Alorica-Verizon Company
03.2021 - 06.2021
Customer Service Representative
Costco Wholesale
07.2020 - 09.2020
Customer Service Representative
Sitel
05.2020 - 07.2020
Bachelor of Science - Biology
Mississippi State University
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