Summary
Overview
Work History
Education
Skills
Timeline
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Janae Harris

Dalton,GA

Summary

Customer Returns Processor with experience working in warehouse distribution centers for online retailers and e-commerce companies. I also prioritize organization, detailed documentation, great customer service and process efficiency and passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

8
8
years of professional experience

Work History

Quality Inspector/Customer Processor

Amazon Warehouse
06.2020 - Current
  • Unloaded, inspected and stored damaged and returned products
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Enhanced product quality by conducting thorough inspections and identifying areas for improvement.

Call Center Customer Service Representative

Sykes Work from Home
05.2016 - 06.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfactio
  • Documented and detailed calls and complaints using call center's database
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.

Education

High School Diploma -

Rome High School
Rome, GA
05.2015

Skills

  • Warehouse Experience
  • Quality Assurance
  • Customer service (7 years)
  • Computer Operation
  • Data Collection
  • Call Center Operations

Timeline

Quality Inspector/Customer Processor

Amazon Warehouse
06.2020 - Current

Call Center Customer Service Representative

Sykes Work from Home
05.2016 - 06.2020

High School Diploma -

Rome High School

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Janae Harris