Janae Hicks
Washington,DC
Summary
I'm a motivated leader who's always looking to take on new challenges with a successful team. I'm enthusiastic, trustworthy, reliable, responsible, a face paced learner and hardworking individual. I am able to worth both with a team and on my own. Im also able to work well under pressure and adhere to strict deadlines. I'm exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
Overview
9
9
years of professional experience
Work History
Behavior Support Specialist
Foundation Learning Center
Landover, MD
08.2021 - Current
- Assisted in the development of a multi-tiered system of support for students exhibiting problem behaviors in schools.
- Supported transition planning activities by helping develop strategies for successful transitions from one setting or activity to another.
- Assisted with classroom observations to identify developmental delays and behavioral issues.
- Provided crisis management services during times when students were exhibiting extreme levels of aggression or self-injurious behaviors.
Unit Secretary
MedStar Health
Washington, DC
08.2019 - 11.2022
- Answered phone calls to provide assistance, information, and medical personnel access.
- Provided patient information to facilitate timely admissions and discharges.
- Managed the front desk area ensuring neatness at all times.
- Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
Shift Manager
Shake Shack
Arlington, VA
03.2017 - 08.2020
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Directed and led employees and team members on effective operations, methods and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Dispatcher
City sights touring
Washington, DC
12.2014 - 06.2018
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reported delays, accidents or other traffic and transportation situations.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Identified locations and needs of callers to accurately send assistance.
Education
High School Diploma -
Freestate Challenge Academy
Aberdeen, MD06-2014
Skills
- Behavior Modification
- Interdisciplinary teamwork
- Behavioral assessment
- Positive Reinforcement
- Attention to Detail
- Performance Evaluations
- Program Analysis
- Relationship Building
- Strong Work Ethic
- Problem-solving abilities
- Written Communication
Timeline
Behavior Support Specialist
Foundation Learning Center
08.2021 - Current
Unit Secretary
MedStar Health
08.2019 - 11.2022
Shift Manager
Shake Shack
03.2017 - 08.2020
Dispatcher
City sights touring
12.2014 - 06.2018
High School Diploma -
Freestate Challenge Academy
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