Janae Johnson
Augusta,GA
Summary
Highly motivated and detail-oriented, entry-level data analyst with a heavy claims background. Always focused on finding the best solutions, catered to each individualized case. Proficient in data management, manipulation, and data visualization. Seeking for a challenging opportunity in a dynamic organization where I can utilize and enhance my analytical skillset.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
HR Data Analyst Intern
Savannah River Nuclear Solutions LLC.
05.2024 - Current
- Enhanced HR data accuracy by implementing data validation processes and reviewing entries for consistency.
- Streamlined HR reporting process by automating data extraction, analysis, and presentation tasks.
- Increased efficiency in talent acquisition with the development of key performance indicators and metrics tracking systems.
- Improved employee satisfaction survey results through the implementation of a comprehensive data-driven action plan.
- Participated in requirements meetings to understand business needs.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Claims Analyst
Optum
08.2020 - 05.2024
- Analyze and manipulate large data sets using Excel to generate insights and support decision-making
- Produce monthly reports using advanced Excel spreadsheet functions
- Collaborate with cross-functional teams to identify business needs and provide analytical support for projects
- Perform data cleaning and ensure data accuracy and consistency
- View reports regularly to make sure processing was conducted efficiently
- Identify key areas not performing well and suggest effective, new processes
- Research claims and incident information to deliver solutions and resolve problems.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
Cardiac Monitor Technician
Swedish Medical Center
05.2019 - 06.2021
- Interpreted cardiac rhythms and notify nursing staff and medical providers of changes or abnormalities in up to 50 patient's cardiac status
- Operate and monitor cardiac monitoring equipment to record and analyze heart rhythms and cardiac activity
- Assisted with placements and removals of cardiac monitoring equipment, such as Holter monitors and event monitors
- Input data into online platform for revision
- Troubleshooted and maintained cardiac monitoring equipment to ensure accurate and reliable recordings
- Trained and supervised new cardiac monitor technicians on best practices and safety measures
- Maintained accurate and detailed records of patient information and treatments.
Customer Success Manager
AT&T
01.2019 - 05.2019
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Implemented effective communication strategies that fostered long-lasting connections with customers.
Education
Bachelor of Science - Data Analytics
Western Governors University
Salt Lake City, UT12.2024
Skills
- Strong Analytical Mindset
- Resolution Focused
- Defect Tracking
- Attention to Detail
- MS Suite
- Data Mining
- Data Migration
- Report Preparation
- Troubleshooting
- Present Findings
- Business Requirements
- Proficient Excel User
- Tableau
- Data Cleaning
Certification
- Salesforce Admin Certification, 04/2023
- ITIL Foundations, 03/2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Made recommendations on business intelligence tools to cut processing time by 10%.
Timeline
HR Data Analyst Intern
Savannah River Nuclear Solutions LLC.
05.2024 - Current
Claims Analyst
Optum
08.2020 - 05.2024
Cardiac Monitor Technician
Swedish Medical Center
05.2019 - 06.2021
Customer Success Manager
AT&T
01.2019 - 05.2019
Bachelor of Science - Data Analytics
Western Governors University