Janae Mena
Orlando,FL
Summary
Dedicated and customer-focused professional with experience in retail and food service. Proven ability to lead teams, deliver exceptional customer service, and manage cash operations efficiently. Strong background in training staff and maintaining a clean and organized environment. Skilled in inventory management and processing returns, with a commitment to enhancing customer satisfaction. Graduated from the Gifted Program, demonstrating a strong academic foundation and a passion for learning.
Overview
2
2
years of professional experience
Work History
Cashier/Crew Shift Leader
Wendys Fast Food
01.2022 - 04.2023
- Led and motivated a team of crew members during shifts, ensuring smooth operations and adherence to company policies.
- Managed cash handling, including processing transactions, balancing registers, and maintaining accurate financial records.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction.
- Trained new employees on operational procedures, food safety standards, and customer service techniques.
- Monitored inventory levels and assisted in stock management to minimize waste and optimize efficiency
Cashier/Smoothie Barista
Planet Smoothie
02.2023 - 10.2023
- Prepared and blended a variety of smoothies and food items, ensuring quality and consistency in every order.
- Provided excellent customer service by engaging with customers, taking orders, and addressing inquiries promptly.
- Managed cash register operations, including processing transactions and balancing cash drawers at the end of shifts.
- Maintained cleanliness and organization of the smoothie bar and dining area, adhering to health and safety regulations.
- Assisted in inventory management, including stock ordering and minimizing waste through efficient preparation techniques.
Retail Sales Associate Cashier
Kohls Department Store
10.2023 - 01.2024
- Provided exceptional customer service by assisting shoppers with product inquiries and locating items on the sales floor.
- Operated the cash register, processing transactions efficiently and accurately while maintaining a balanced cash drawer.
- Recovered the sales floor by restocking merchandise, organizing displays, and ensuring a clean and inviting shopping environment.
- Processed Amazon returns, guiding customers through the return process and ensuring a smooth experience.
- Collaborated with team members to meet sales goals and enhance overall store performance.
Education
High School Diploma -
Haines City High School
Haines City, FL05.2024
Skills
- Quick Learner
- Patience and Empathy
- Cleanliness and hygiene
- Cash Handling Accuracy
- Goal-oriented mindset
- Punctual
- Problem solving skills
Languages
English
Spanish
Portuguese
Timeline
Retail Sales Associate Cashier
Kohls Department Store
10.2023 - 01.2024
Cashier/Smoothie Barista
Planet Smoothie
02.2023 - 10.2023
Cashier/Crew Shift Leader
Wendys Fast Food
01.2022 - 04.2023
High School Diploma -
Haines City High School