Janae Randolph
Houston,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Assistant Manager, Customer Service
Timewise Gas Station
Brookshire, TX
08.2023 - Current
- Led customer service team to enhance overall customer satisfaction and resolve complex inquiries.
- Developed training programs for new employees, improving onboarding efficiency and service delivery.
- Analyzed customer feedback data to identify trends and implement process improvements.
- Coordinated cross-functional communication between departments to streamline service operations.
- Oversaw daily operations, ensuring adherence to company policies and best practices in customer service.
- Mentored staff in conflict resolution techniques, fostering a positive work environment and team cohesion.
- Implemented performance metrics that improved response times and resolution rates for customer issues.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to confirm accuracy.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Service and Food Champion
Taco Bell
Brookshire, TX
07.2023 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food preparation processes, ensuring compliance with safety and quality standards.
- Streamlined order-taking procedures, improving efficiency during peak hours.
- Trained new staff on operational best practices and customer engagement strategies.
- Resolved customer complaints effectively, fostering positive dining experiences.
- Implemented inventory control measures, reducing waste and optimizing resource use.
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Collaborated with kitchen staff to maintain optimal food quality while managing ticket times effectively during high volume periods.
- Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
Inbound Customer Service/Sales Representative
IQor Houston
Houston, TX
09.2021 - 06.2023
- Responded to customer inquiries via phone, email and chat.
- Identified customer needs and recommended products accordingly.
- Provided accurate information regarding product features, pricing and availability.
- Assisted customers with placing orders over the phone or online.
Outbound Retention Agent
S4 Communications
Houston, TX
01.2020 - 09.2021
- Assisted customers with inquiries regarding account information, billing and service-related issues.
- Provided customer feedback to management team to ensure customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
- Identified potential areas of improvement for the retention process.
Lead Toddler Teacher
Jumping Jacks Learning Center
Houston, TX
07.2018 - 01.2020
- Directed and supervised toddler activities, providing guidance to ensure safety.
- Created and implemented age-appropriate lesson plans and activities that encouraged physical, social, emotional and cognitive development.
- Developed and fostered positive relationships with parents of toddlers in the program.
- Provided a safe learning environment for toddlers by monitoring their behavior and intervening when necessary.
Education
High School - undefined
Thurgood Marshall High School
Missouri City, TX06.2018
Skills
- Revenue Generation
- Sales Development
- Network Development
- Customer Retention
- Client Service
- Customer Needs Assessment
- Customer Service
- Account Management
- Account Servicing
- Account Development
- Sales Closing
- Records Management
- Client Account Management
- Performance Improvement
- Relationship Building
- Strategic Planning
- Complex Problem-Solving
- Teaching
- Microsoft office
- Phone answering
- Copying/printing/faxing/scanning
Languages
Spanish
Limited Working
Timeline
Assistant Manager, Customer Service
Timewise Gas Station
08.2023 - Current
Service and Food Champion
Taco Bell
07.2023 - Current
Inbound Customer Service/Sales Representative
IQor Houston
09.2021 - 06.2023
Outbound Retention Agent
S4 Communications
01.2020 - 09.2021
Lead Toddler Teacher
Jumping Jacks Learning Center
07.2018 - 01.2020
High School - undefined
Thurgood Marshall High School