Janae Rivera
San Antonio
Summary
Adapted quickly to customer needs in dynamic environments, delivering exceptional service that enhances guest satisfaction. Strengthened team collaboration through training and support, contributing to a cohesive work atmosphere. Developed and implemented effective marketing content, boosting brand presence and engagement across various platforms.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Wav Room
San Antonio
11.2025 - Current
- Fostered customer engagement and friendliness, boosting sales and increasing tips.
- Maintained composure during peak periods to deliver exceptional customer service and enhance guest experience.
- Sustained a high level of performance in a fast-paced environment.
- Collaborated with security staff to de-escalate conflicts, ensuring a safe environment for patrons.
Marketing Assistant
Air. Wav
San Antonio
11.2025 - Current
- Coordinated email marketing campaigns for timely delivery and increased audience interaction.
- Created social media content and strategies with team to enhance audience engagement.
- Planned and executed photo shoots for party launches and special events to capture brand essence.
Bartender
La Cantera Resort and Spa
San Antonio
05.2025 - 05.2026
- Guided guests in drink selections and tailored recommendations to enhance their experience.
- Responded swiftly to customer needs and monitored guest interactions to foster a welcoming atmosphere.
- Cultivated customer engagement and loyalty through delivery of unique guest experiences.
- Trained new bartenders on techniques and customer service standards.
- Oversaw inventory levels and ensured timely restocking of supplies to maintain service efficiency.
Social Media Coordinator
CTRL Collective
San Antonio
06.2025 - 01.2026
- Managed social media calendars for timely, relevant content distribution across platforms.
- Developed engaging social media content, boosting brand visibility across platforms.
- Monitored engagement metrics and adjusted strategies to improve reach and interactions.
- Designed graphics and visuals for various social media channels, enhancing visual engagement.
- Collaborated with team members to create promotional content, strengthening community presence in San Antonio.
Bartender
River North Icehouse
05.2024 - 09.2025
- Curated customer experience by fostering loyalty through engaging social media specials and encouraging repeat business.
- Maintained brand consistency by creating a professional, welcoming atmosphere that strengthened community ties in a high-volume setting.
- Collaborated with team members to provide seamless service, enhancing communication and teamwork.
Event Marketing Lead
Gamma Phi Beta Sorority
San Antonio
08.2024 - 11.2024
- Developed digital marketing content that boosted donations and increased event participation.
- Promoted sorority fundraising event through Crowdchange and social media, increasing visibility and engagement.
- Coordinated communication among chapter members and campus organizations, fostering collaboration and support for events.
Education
Bachelor of Business Administration - Marketing
University of Texas At San Antonio
San Antonio, TX12-2024
Skills
- Cocktail mixing
- Bar operations
- Inventory management
- Sales strategies
- Customer engagement
- Relationship management
Certification
- Hubspot Social Media Marketing Certificate, 2023
- Hubspot SEO Certification, In Progress
Projects
University Marketing Capstone Project, 05/01/23, Developed a comprehensive digital marketing strategy including market research, consumer analysis and a multi-platform social media campaign. Delivered recommendations on campaign KPIs, brand positioning and digital advertising.
Timeline
Bartender
Wav Room
11.2025 - Current
Marketing Assistant
Air. Wav
11.2025 - Current
Social Media Coordinator
CTRL Collective
06.2025 - 01.2026
Bartender
La Cantera Resort and Spa
05.2025 - 05.2026
Event Marketing Lead
Gamma Phi Beta Sorority
08.2024 - 11.2024
Bartender
River North Icehouse
05.2024 - 09.2025
Bachelor of Business Administration - Marketing
University of Texas At San Antonio